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GunBroker support
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Member Posts: 7 ✭✭
It looks like they are catching up.
I put in a ticket to view an archived auction on Friday evening. Saturday, it was open for me.
Thanks CaptFun and staff.
I put in a ticket to view an archived auction on Friday evening. Saturday, it was open for me.
Thanks CaptFun and staff.
Comments
Not being critical, just factual, I have lately found Support to be useless. Submit a request and get a FAQ answer that may or may not answer the question. You then have to click past it to submit your problem.
The last few I've sent in have received a response something like this: "The auction you inquired about has ended, so we are closing this request." OR: "Time to process the request has elapsed, so request closed."
I can't believe they are that incompetent or just don't care. I have to believe they are swamped with requests for service, and have to select the ones they think they can help. Sort of a triage situation.
Anyone else?
Sounds like they could use a few more people in the support area for sure.
I have a "thing" at least every other week or so and they've helped me handle everything that has come up lately. Friday I got a message saying "my son bid on this gun without my permission" so I had to get support involved to get his bid taken off. I didn't know if that was going to be enough time or not and I was dreading having to relist the gun....but they got it handled the very next day.
1234......on your GB home screen, in the list of categories on the left. Look in the green bar that says MY ACCOUNT section......in that area is a "Account Info" selection. Click on that and it will open a page that has all of your information....the very bottom thing on that page is "FFL Information" and to the right of that is "edit"
I hope this helps.
I don't have CaptFun to ask anymore, or to persuade to grease a wheel or two, so I am stuck with asking Support for help, same as the rest of you.
Not being critical, just factual, I have lately found Support to be useless. Submit a request and get a FAQ answer that may or may not answer the question. You then have to click past it to submit your problem.
The last few I've sent in have received a response something like this: "The auction you inquired about has ended, so we are closing this request." OR: "Time to process the request has elapsed, so request closed."
I can't believe they are that incompetent or just don't care. I have to believe they are swamped with requests for service, and have to select the ones they think they can help. Sort of a triage situation.
Anyone else?
I had the same thing happen to me. I waited for a month and finally got "Time to process the request has elapsed, so request closed." [:(!]
I don't have CaptFun to ask anymore, or to persuade to grease a wheel or two, so I am stuck with asking Support for help, same as the rest of you.
Not being critical, just factual, I have lately found Support to be useless. Submit a request and get a FAQ answer that may or may not answer the question. You then have to click past it to submit your problem.
The last few I've sent in have received a response something like this: "The auction you inquired about has ended, so we are closing this request." OR: "Time to process the request has elapsed, so request closed."
I can't believe they are that incompetent or just don't care. I have to believe they are swamped with requests for service, and have to select the ones they think they can help. Sort of a triage situation.
Anyone else?
I think you nailed it, David.
I've actually had great service from the customer support people.
I have a "thing" at least every other week or so and they've helped me handle everything that has come up lately. Friday I got a message saying "my son bid on this gun without my permission" so I had to get support involved to get his bid taken off. I didn't know if that was going to be enough time or not and I was dreading having to relist the gun....but they got it handled the very next day.
1234......on your GB home screen, in the list of categories on the left. Look in the green bar that says MY ACCOUNT section......in that area is a "Account Info" selection. Click on that and it will open a page that has all of your information....the very bottom thing on that page is "FFL Information" and to the right of that is "edit"
I hope this helps.
Thanks, I cannot edit the license number.
I held a FFL in another state and am trying to update the license number to my current FFL.
Once the license number has been entered it cannot be changed with out contacting support.
You can update your FFL listing under My GunBroker>Account Information. From the Account Information page, scroll down to FFL Information and click Edit.
Once you update the information, GunBroker.com manually reviews it before updating the information on the site. You cannot make any further changes until the updates are reviewed and posted to the site.
You cannot change your FFL license number. If you need to change your FFL license number, please contact support for assistance.
Ebay attributes their success to the "community" in the early days. There were othere sites that were similar, but the forums there are what made it get huge.
Merc
quote:Originally posted by gjshaw
It?s just an observation, but with so many unhappy customers and fewer and fewer listings it could be construed as GB is going down the tube. A good customer support is crucial to happy customers and return business. This is just my observation since the captain disappeared.
I've actually had great service from the customer support people.
I have a "thing" at least every other week or so and they've helped me handle everything that has come up lately. Friday I got a message saying "my son bid on this gun without my permission" so I had to get support involved to get his bid taken off. I didn't know if that was going to be enough time or not and I was dreading having to relist the gun....but they got it handled the very next day.
1234......on your GB home screen, in the list of categories on the left. Look in the green bar that says MY ACCOUNT section......in that area is a "Account Info" selection. Click on that and it will open a page that has all of your information....the very bottom thing on that page is "FFL Information" and to the right of that is "edit"
I hope this helps.
Kasey, could help that you are somewhere up around the number one seller on their site, I would think that your wheels would get greased first. [:)]
Also, they are screwing up BIGLY by thinking "The forums don't make us any money, we shouldn't support them." Everyone with half a brain knows how many guns the people who are on the forums buy!
Ebay attributes their success to the "community" in the early days. There were othere sites that were similar, but the forums there are what made it get huge.
Merc
This^
quote:Originally posted by gjshaw
It?s just an observation, but with so many unhappy customers and fewer and fewer listings it could be construed as GB is going down the tube. A good customer support is crucial to happy customers and return business. This is just my observation since the captain disappeared.
I've actually had great service from the customer support people.
That explains it.
Appears if you sell a few thousand guns for them they will answer your questions. Everybody else take a number.
quote:Originally posted by Locust Fork
I've actually had great service from the customer support people.That explains it.
Appears if you sell a few thousand guns for them they will answer your questions. Everybody else take a number.Sadly, that seems to be the case!!!!!!!!!!!!
If you can't feel the music; it's only pink noise!
quote:Originally posted by Smitty500mag
quote:Originally posted by Locust Fork
I've actually had great service from the customer support people.That explains it.
Appears if you sell a few thousand guns for them they will answer your questions. Everybody else take a number.Sadly, that seems to be the case!!!!!!!!!!!!
Yep