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Mossberg Blows

gun_runnergun_runner Member Posts: 8,999
edited August 2004 in General Discussion
I purchased an 835 a few years ago and its been very reliable. I recently purchased a slug barrel and I shot it once and after I cleaned it, I realized it was pitted. I called Mossberg and they said there is nothing they can do about it. They want me to send the barrel in for repair. To my knowledge, you cant repair a pitted barrel.
#2 A really small spring(about half the size of a pen spring) along with a 4mm piece of metal flew out of my barrel for no reason. The spring and 4mm plunger hold the barrel in place. This should not have happened. I called Mossberg and they said the parts are a $1.94 but they have a $7.00 minimum order with $7.00 shipping. In my opinion they should just send me the stupid spring for free. Then they try to convince me to send them the barrel. Its a 2 second job. I will never purchase another one thats for sure.

Larry
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    drobsdrobs Member Posts: 22,533 ✭✭✭✭
    edited November -1
    Call em back and ask to speak to a manager. Yo have to throw a fit with some people. I had the plastic trigger assembly break on my Mossberg 500 20ga. Had to keep on them to get me what I needed at no charge.



    Regards,
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    Henry0ReillyHenry0Reilly Member Posts: 10,878 ✭✭✭
    edited November -1
    On the plus side, they sent some parts to a GB member's unit in Iraq totally free of charge. Too bad you aren't getting any better service than you are from them. Like Drobs said, try again.

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    Semper Fi

    Remember Ruby Ridge.

    Experience is the best teacher and usually charges accordingly.

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    Not a member at the auction? Join Gunbroker at this link!
    I used to recruit for the NRA until they sold us down the river (again!) in Heller v. DC. See my auctions (if any) under username henryreilly
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    eastwood44mageastwood44mag Member Posts: 2,655 ✭✭
    edited November -1
    Write an *-kissing letter to them and explain how you've been a long-time fan of their products, but this experience has been a major disappointment.....

    That's what we did when Remington sent me a slug barrel missing a rear sight; they sent me the sight, about a half dozen different screws, and a nice little apology, even though it was 2 or 3 years before I complained.

    Try it, it just might work.
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    northern militianorthern militia Member Posts: 552 ✭✭
    edited November -1
    i got pits on my 500 barrel too, called mossberg they said the same thing. plus a new barrel is half the price of the gun. i cleaned it real good and used wood stove spray paint. from 5 feet away you can't tell the difference.

    first rule of northern militia is that we don't talk about northern militia.
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