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Sellers. How do you avoid retaliation negative feedback?
Wulfmann
Member Posts: 4,894 ✭✭✭
I have a problematic buyer. Ignored all emails both through GB and direct. Briefly said payment was sent (online service) but while that is within a minute for everyone else in 48 hours nothing.
When I threatened to cancel and give an "F" received a partial payment (Chose to use friendly payment not commercial but via commercial so I would have to pay the fees contrary to clear instructions on the auction)
I returned the payment as it was less than the auction stated.
I blocked the bidder hoping that would cancel the sale and bump it to the next highest bidder but alas guess not.
I believe the difficulty should be made known for other sellers but I fear retaliation on my 15 years of 100% feedback.
Frankly this is annoying and makes me wonder how you big guys tolerate the derp.
I don't have to do this and if I get retaliation negative feedback I will simple stop GB.
Is there some way to give legitimate feedback without being slammed unfairly?
When I threatened to cancel and give an "F" received a partial payment (Chose to use friendly payment not commercial but via commercial so I would have to pay the fees contrary to clear instructions on the auction)
I returned the payment as it was less than the auction stated.
I blocked the bidder hoping that would cancel the sale and bump it to the next highest bidder but alas guess not.
I believe the difficulty should be made known for other sellers but I fear retaliation on my 15 years of 100% feedback.
Frankly this is annoying and makes me wonder how you big guys tolerate the derp.
I don't have to do this and if I get retaliation negative feedback I will simple stop GB.
Is there some way to give legitimate feedback without being slammed unfairly?
"Fools learn from their own mistakes. I learn from the mistakes of others"
Otto von Bismarck
Comments
The simple solution, which I have recommended to the kings of the auction side, is for feedback to be hidden until both parties leave feedback.
If only 1 party leaves feedback, after 30 days it gets locked and the submitted feedback gets posted.
My philosophical answer doesn’t do much to solve your concern today.
Thanks for the replies particularly about CS checking out the facts.
Buyer finally paid the correct amount but not once answered an email or offered any reason for his actions.
I have packed up the projectiles and have them out to leave today.
His less than normal actions do not relive me of doing things right on my end
"Fools learn from their own mistakes. I learn from the mistakes of others"
Otto von Bismarck
Parties involved are Seller, Buyer, Gun Broker, payment services and freight services. If one fails their job there are problems. I have found that going thru the process of going to Gun Broker and getting fees refunded is more effective than either negative feedback or the promise of negative feedback. If the payment services are the problem then let the buyer prove it. If not (probably) then the bluff is called and the truth is um-deniable. Gun Broker is not fond of non paying bidders. They are a waste of time, cause trouble and as you Wulfmann posted I don't have to do this and if I get retaliation negative feedback I will simple stop GB. it alienates sellers. It has been a long time for me but Gun Broker used to take care of those problems. I don't remember if a non paying buyer can post feedback but if they can it would not hurt to document the problem with GB if you plan to request having a feedback removed. Also if GB is involved then the buyer's attention is with GB and negative feedback may become an oversight. Remember what steve45 posted. Good luck.
All but one instance was when sellers accepted my payments only to find out their item disappeared. Yes, I give a D or F.
Every time, the seller gives me same retaliatory FB.
What I do is contact GB support and have the FB removed. All a buyer is expected to do is pay and pay quickly.