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Dell responds to Criticisms from Second Amendment Activists
Josey1
Member Posts: 9,598 ✭✭
Dell responds to Criticisms from Second Amendment ActivistsSierra Times: 02.27.02
After speaking with Dell spokesperson Cathie Hargett, Sierra Times was sent the following official statement which concurs with her words regarding the Jack Weigand matter and other related issues. In our opinion, the fact that Dell choose to address the matter quickly and public on the record is commendable, and should change the tone of correspondence to their company from Second Amendment activists, or cease them altogether. - Sierra Times.From Dell, Inc Founder and CEO - Michael Dell:U.S. export laws restrict the sale of technology to terrorists and to people in countries that support terrorism. These laws also prohibit computer sales to people who will use the technology in developing biological or nuclear weapons. Dell strictly complies with our country's export laws in order to ensure the safety of our customers and citizens around the world. When there is reasonable cause for concern, we carefully review customer orders for prohibited destinations and activities.When additional follow-up on an order is required, our sales representatives ask our customers four basic questions:1. Who is the end-user?2. Where will the product be used?3. What will the product be used for? 4. What type of business or industry is involved? The answers to these questions, like all customer information we gather, are confidential and are not shared outside of Dell. We recently received an order from a customer whose company name included the word "combat." We cancelled the order to give us enough time follow up with the customer and be assured that the sale would be in compliance with U.S. export law. However, we failed to contact the customer, and as a result, we did not deliver the order as promised, and the customer did not know why. Once we discovered our error, we apologized to the customer for this misunderstanding, as well as the inconvenience caused by the delay. This is not the service standard that we hold ourselves to at Dell, and if I were a customer who'd received similar treatment, I would be very disappointed. We at Dell feel a strong obligation to uphold our federal law, but we have just as strong an obligation to be responsive to the needs of all our customers. I want assure you that Dell does not discriminate against any business, regardless of the products or services they sell, nor do we discriminate against individual consumers. We do, however, sometimes make mistakes - as we did in this case. Thank you for your support. Sincerely,Michael Dellc 2002 SierraTimes http://www.sierratimes.com/02/02/28/armd022802.htm
After speaking with Dell spokesperson Cathie Hargett, Sierra Times was sent the following official statement which concurs with her words regarding the Jack Weigand matter and other related issues. In our opinion, the fact that Dell choose to address the matter quickly and public on the record is commendable, and should change the tone of correspondence to their company from Second Amendment activists, or cease them altogether. - Sierra Times.From Dell, Inc Founder and CEO - Michael Dell:U.S. export laws restrict the sale of technology to terrorists and to people in countries that support terrorism. These laws also prohibit computer sales to people who will use the technology in developing biological or nuclear weapons. Dell strictly complies with our country's export laws in order to ensure the safety of our customers and citizens around the world. When there is reasonable cause for concern, we carefully review customer orders for prohibited destinations and activities.When additional follow-up on an order is required, our sales representatives ask our customers four basic questions:1. Who is the end-user?2. Where will the product be used?3. What will the product be used for? 4. What type of business or industry is involved? The answers to these questions, like all customer information we gather, are confidential and are not shared outside of Dell. We recently received an order from a customer whose company name included the word "combat." We cancelled the order to give us enough time follow up with the customer and be assured that the sale would be in compliance with U.S. export law. However, we failed to contact the customer, and as a result, we did not deliver the order as promised, and the customer did not know why. Once we discovered our error, we apologized to the customer for this misunderstanding, as well as the inconvenience caused by the delay. This is not the service standard that we hold ourselves to at Dell, and if I were a customer who'd received similar treatment, I would be very disappointed. We at Dell feel a strong obligation to uphold our federal law, but we have just as strong an obligation to be responsive to the needs of all our customers. I want assure you that Dell does not discriminate against any business, regardless of the products or services they sell, nor do we discriminate against individual consumers. We do, however, sometimes make mistakes - as we did in this case. Thank you for your support. Sincerely,Michael Dellc 2002 SierraTimes http://www.sierratimes.com/02/02/28/armd022802.htm
Comments
Protect our Constitutional Rights. [This message has been edited by Boomerang (edited 02-27-2002).]
Protect our Constitutional Rights.
Protect our Constitutional Rights.[This message has been edited by Boomerang (edited 02-28-2002).]
Though I was born to royalty, I was snatched at birth, so treat me as the noble I am!!!
"The 2nd Amendment is about defense, not hunting. Long live the gun shows, and reasonable access to FFLs. Join the NRA -- I'm a Life Member."
"The 2nd Amendment is about defense, not hunting. Long live the gun shows, and reasonable access to FFLs. Join the NRA -- I'm a Life Member."
Though I was born to royalty, I was snatched at birth, so treat me as the noble I am!!!
Protect our Constitutional Rights. [This message has been edited by Boomerang (edited 02-28-2002).]