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Uberti, customer service gone to hell?

desertratyvdesertratyv Member Posts: 14 ✭✭
edited August 2003 in General Discussion
By now you all know of the buyout of Uberti USA by Benelli/ Beretta firearms, well,somewhere along the way the quality factor went in the crapper. personal experiences I've had involve an 1858 Uberti "millenium' Remington revolver, stored new in my safe for a little over a year. took it out the other day, and just on a whim ran a dowel down the bore to check cylinder/bore alignment well,, found it off by about three thousanths of an inch! called Uberti "customer service" asked for the price of a new cylinder. what I got was a royal runaround. Anyone else had any problems of this sort with this company? I am at the point, where I will NOT buy, nor own their products. Remember the good old days before the American firms like S&W caved in to the liberals? when a product was backed by good old quality assurance? what happened????????

Robert J. Ehrenfried
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Comments

  • robsgunsrobsguns Member Posts: 4,581 ✭✭
    edited November -1
    Nothing has changed at all, and its not just you. I ordered a barrel from them for my muzzle loader, it came without the ram rod thongs and under rib, and took a year to get to me, that was in 98. I ordered another barrel for the same gun, cause the gunsmith ruined the old one working on it, I ordered it in 99, and still havent received it. I'll never buy a product from them, never have, inherited the muzzle loader. Needless to say I have a beautiful muzzle loader minus a barrel for it. I dont even care anymore. Uberti customer service is the worst in the industry.

    marinesega2.jpg
    SSgt Ryan E. Roberts, USMC
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  • will270winwill270win Member Posts: 4,845
    edited November -1
    Welcome desertratyv! I know what your saying about customer service these days.

    Noticed you're in Yucca, I'm over in 29 Palms.

    "When the pin is pulled, Mr. Grenade is not our friend."
    ~Secret Select Society Of Suave Stylish Smoking Jackets~
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