In order to participate in the GunBroker Member forums, you must be logged in with your GunBroker.com account. Click the sign-in button at the top right of the forums page to get connected.

UPS rant

Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
edited July 2015 in General Discussion
My UPS rant for the day
I had a package delivered Friday ( oh boy ) sad news it was mine but not delivered to my house..[:(]
called UPS today ,,
after explaining what my issue was...
UPS..your normal driver is on vacation the driver who delivered it is off this week . maybe why it happened ?
Me --, so what is that to me I do not have my package
UPS-- well looks like the dropped it a neighbors house
Me-- and why would they do that
UPS-- mistake on the drivers part
ME --I want my package at my house not the neighbors
UPS-- well cant you go to the neighbors and get it
Me --NO I did not miss deliver it you did
UPS-- well it may take a day or two do you have the neighbors phone number
Me --I told you I do not even know the neighbor or really like them so no I do not have a phone number
Ups-- well you sure you can not contact the neighbor and get it
Me --NO your mistake
UPS-- well we will leave a note for the driver to see if he can recover it and get to the correct place
Me --well thank you for your time and have a nice day
· Share on FacebookShare on Twitter

Comments

  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    UPS, from whom I generally receive good service, really pizzed me off Thursday. Tracking indicated I had 3 packages coming, one of which required a signature. This was stuff to finish an AR build, so I wanted to be sure to get it.

    UPS generally comes anywhere between 2-5 PM, so I stayed home. As the afternoon progressed I began periodically looking out at the street (yes, I get hyper this way). At about 5, I looked again and there on my front porch were 2 of the packages and a "missed delivery" slip. There was no doorbell rung, no knock at the door, no nothing. I was soo pizzed.

    I called UPS to complain and was told someone from the local center would call me. They did, but would not even acknowledge the possibility that no attempt was made at my door. Finally they said the driver makes a scheduled stop at the local UPS store (about 5 miles away) and I could meet him there if I wanted...I did, and barely had time to get there.

    Driver had a "cat who ate the Massengill ( we cannot say c a n a r y here?" look on his face but pretended nothing was wrong. I asked why there was no doorbell rung or a knock on the door and he quietly said "I did." I said "you are a liar and we both know it." He said nothing more. Geez!

    Rant off.
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    Sold a box of Winchester Black Talon ammo to a fellow in Tennessee figured this shouldn't cost more than about $8.00 to ship. 1.3 oz. box from S.E. WI. to some where in Tennessee. Box was 6x6x6 inches, not very big. Took it today to UPS and it cost $13.99 to ship. There is no surcharge because it was ORM-D. There was a $2.75 surcharge because the buyer lived in some remote part of Tennessee. Had I been able to ship this via the Postal Service it would have cost about $5.50. Is it me or am I out of touch with UPS shipping??? Does any one actually use UPS to ship a less than 2lb box for $10.00. I know there rates get more expensive the further you ship but that's highway robbery.
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    UPS=Unquestionably Pisspoor Service
    I ordered something from the interwebs, FREE shipping, gave the address I've used for over 38 years, and get an email with the tracking number included.
    I check once or twice to see if it left the loading dock, and again on the morning of the announced delivery.
    I see that my address is noted as "incorrect", and that UPS is working to resolve the "problem".
    A day later, I get an email telling me that there's nothing that anyone can do to change the situation until the package is delivered to the wrong house.
    The address they show is the exact address I've been using, down to the extension of the zip code.
    I think to myself, "I've been getting LOADS of packages over the years, maybe this is a one-time oopsie".
    Another email arrives, telling me that they're working on it, and the driver reported the address number is wrong.
    It's the SAME address I gave the shipper, and verified by the UPS email.
    It's been 3 days now, past the appointed day of delivery, and all I get are polls from UPS, asking how they're doing. Five so far.

    I'm tempted to start a business dedicated solely to serving the customers that have been forced to use UPS ground to move ammunition around the country, due to nebulous and misunderstood postal regulations concerning "ORMD" packages.
    It would be cheaper and much less aggravating to drive myself to Ft. Smith and pick up the merchandise personally, than to put up with the ignorant, lazy, illiterate DACA beneficiaries UPS hires as "cover" drivers in nM.

    Grrrrr!

    Rant over, and thank you.
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    I was expecting a packaging that didn't show. Called the shipping company and they said that according to the tracking # it had been left at the door last week. I stated that if it had been left at my door I wouldn't be calling them. Ten minutes on hold at ups and they say that the shipping company needs to call them and put a tracer on it. I say that the shipping company told me to call them. Long story short, I was on the phone to both companies for over 30 minutes. Most of it either on hold or trying to talk to a machine. The tracer was put on the package, and I still can't listen to my Ipod in my truck and boat. Wish me luck.
    · Share on FacebookShare on Twitter
  • ChrisInTempeChrisInTempe Member Posts: 15,562 ✭
    edited November -1
    Yup sounds just them too.
    · Share on FacebookShare on Twitter
  • catgunguycatgunguy Member Posts: 6,089
    edited November -1
    Way to go, Ditch-Runner. [8D]
    · Share on FacebookShare on Twitter
  • wpagewpage Member Posts: 10,201 ✭✭✭
    edited November -1
    UPS is generally fantastic. But when things go wrong...[:o)]
    · Share on FacebookShare on Twitter
  • JnRockwallJnRockwall Member Posts: 16,350 ✭✭✭
    edited November -1
    when they asked if I could go get it, I would have asked if I could have a refund because I didnt pay to ship it to the wrong house so I could go get it.
    · Share on FacebookShare on Twitter
  • NavybatNavybat Member Posts: 6,849 ✭✭✭
    edited November -1
    Just charge UPS a pickup and delivery fee, and go get your package. Make sure what you charge them is more than you paid them. [:D]
    · Share on FacebookShare on Twitter
  • Ricci WrightRicci Wright Member Posts: 8,259 ✭✭
    edited November -1
    Couple months back I got a phone call from a guy saying he found a package inside his package of lawn furniture and the smaller box was addressed to me and he would like to get it to me. Well thank you very much!! Our package was a 5000 round case of .22 lr ammo that was missing from an order. Apparently UPS had somehow managed to get our package inside his. My distributor who shipped the ammo does not sell furniture. Two years ago UPS showed up with 10000 rounds of 45 acp ammo. Brought 9 cases inside and said I should look at the 10 th case in the truck to see if I wanted it. That case was broken open with a couple hundred rounds rolling loose on the floor of the truck. We even got a 1000 round case of .44 mag ammo in that had been soaking wet and re packed in a big cardboard box.
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    UPS called today , My wife answered
    ask my wife if we had recovered our package .
    she had the same reply I gave them the neighbor just moved in we do not know them and you miss delivered it. yes we did make a attempt but no one was home or answered the door .

    UPS told my wife they had a driver stop by but nobody home
    My wife replied you think they may be working when you do your delivery
    UPS -- well do you want to tray and recover it again
    wife told them the same we have no idea when there home when there gone and we told you .. You delivered it wrong not us
    UPS well we will try again

    I did just go over and left notes on several doors , but not holding my breath as they received it Friday and had my name and address on it . so If they did not bring it over or contact UPS ,
    I am thinking they just kept it
    · Share on FacebookShare on Twitter
  • fishkiller41fishkiller41 Member Posts: 50,608
    edited November -1
    I have never understood how a person can become a UPS driver and not know how to find a specific address..
    I take it that your neighbor DOES NOT have the same address as you so,HTF could the driver leave it at a house with the wrong number on the mail box???
    Can someone here,possibly a UPS driver explain this to me??
    I have seen many times that people have no number on their house or mail box.I can still make an educated guess as to the number of said residence,just by looking at the immediate neighbors to the property...
    Then, knock and ask..
    · Share on FacebookShare on Twitter
  • dcs shootersdcs shooters Member Posts: 10,870 ✭✭✭
    edited November -1
    UPS is getting chittie on their deliveries [B)]
    Lazy drivers [^]
    I had a new cell phone delivered last Thursday. It was just set by the front door, no knock or bell ring, I was home.
    Had a bad rain hit. Opened door and there was a soaked box [B)]
    Good thing the inside box was just damp.
    Called UPS 800# and raised hell [^]
    My last three deliveries were just throne on the middle of the porch, I live in a duplex. No notification from driver [xx(]
    Piss poor service [V]
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    they told me the "My normal driver" I am guessing the route for my area was on vacation the fellow driving on Friday was off this week .
    both houses have very clearly marked address even the agent I called told me they let it at the wrong place mine is 8432 they dropped it at 8429 and had a record of it [:(!]
    like I said I am thinking my neighbor has already claimed it as his own , I have left notes on his door as did UPS so I will give him another day I already explained to the seller and UPS

    was there some rule about having something delivered wrong to you or you did not order to your house its yours free and clear ( other than just your conscious of course
    · Share on FacebookShare on Twitter
  • andrewsw16andrewsw16 Member Posts: 10,728 ✭✭✭
    edited November -1
    Basically, that's true. The law was passed to protect people from unethical sellers who would ship their product to your address and then you would receive a bill in the mail. I think the most common was magazine subscriptions. So, unsolicited merchandise is now considered a gift.
    · Share on FacebookShare on Twitter
  • franksshootingfranksshooting Member Posts: 70 ✭✭
    edited November -1
    We ship long guns by UPS. We list the shipping charges as $30.00 in our listing. 95% of the time it's within a couple of bucks. Recently, I have received a UPS audit letter stating additional charges are due account the packages exceeding UPS dimensions LXWXH Instructions state to measure the package and add the 3 dimensions together and enter them into the information screen. This will then calculate the shipping charge. It's no longer just weight and zip code. We also have been charged an out of area charge(Isn't UPS Worldwide?), and have been charged additional fees for Residential delivery(Isn't this what UPS does?)Not to mention the $2.95 fuel surcharge! Getting back to dimensional packages, I doubt my Wholesaler measures every package they ship. To save on cost, I reuse the boxes I receive firearms in, and just like that, I was charged an additional 7.45 for 3 packages that were to big!
    · Share on FacebookShare on Twitter
  • CaptFunCaptFun Member Posts: 16,678 ✭✭✭
    edited November -1
    quote:Originally posted by franksshooting
    We ship long guns by UPS. We list the shipping charges as $30.00 in our listing. 95% of the time it's within a couple of bucks. Recently, I have received a UPS audit letter stating additional charges are due account the packages exceeding UPS dimensions LXWXH Instructions state to measure the package and add the 3 dimensions together and enter them into the information screen. This will then calculate the shipping charge. It's no longer just weight and zip code. We also have been charged an out of area charge(Isn't UPS Worldwide?), and have been charged additional fees for Residential delivery(Isn't this what UPS does?)Not to mention the $2.95 fuel surcharge! Getting back to dimensional packages, I doubt my Wholesaler measures every package they ship. To save on cost, I reuse the boxes I receive firearms in, and just like that, I was charged an additional 7.45 for 3 packages that were to big!

    The number for ADDING the dimensions is the max size, not the dimensional weight.

    If you ship through UPS or FedEx or whatever and put 8#s and it is 24#, yes they will charge you the difference. If you forget to mark it residential or that the buyer lives in BFE, yes they will charge you. There is a formula for dimensional weight. (google it) MULTIPLY the length x width x height then divide by 166. That is your dimensional weight. If your dimensional weight is 15 and the package only weighs 10 pounds you get charged for 15. Always round your dimension up to the next whole inch. Both FedEx and UPS have expensive laser scanners on the belt to measure your packages and weigh it (rounding up to the next whole pound.... )
    · Share on FacebookShare on Twitter
  • MG1890MG1890 Member Posts: 4,460 ✭✭
    edited November -1
    Big shippers have accounts with UPS, FedEx, LTL carriers, etc.

    They get discounted shipping prices and terms that small time shippers cannot.
    · Share on FacebookShare on Twitter
  • franksshootingfranksshooting Member Posts: 70 ✭✭
    edited November -1
    Capt:

    Thank you for the info, I thought it was just Me!
    · Share on FacebookShare on Twitter
  • spasmcreekspasmcreek Member Posts: 37,717 ✭✭✭
    edited November -1
    out here in * flats the UPS is first rate...and they can out drive any nascar jockey
    · Share on FacebookShare on Twitter
  • Ditch-RunnerDitch-Runner Member Posts: 25,367 ✭✭✭✭
    edited November -1
    the seller called me this morning told me UPS called them and said they were going to have 5 drivers stop by today . and that they will recover the package or go after the receiver of it for not returning it , as they signed for it and it was not there's ?
    we will see I guess
    · Share on FacebookShare on Twitter
  • booter_onebooter_one Member Posts: 2,345 ✭
    edited November -1
    And don't forget your fuel surcharge.[;)][:D] But, why is there still fuel surcharges when fuel is down considerably from a year ago. Give it some more time and I think there may be a downturn from buyers needing shipping.quote:Originally posted by Navybat
    Just charge UPS a pickup and delivery fee, and go get your package. Make sure what you charge them is more than you paid them. [:D]
    · Share on FacebookShare on Twitter
  • Big Sky RedneckBig Sky Redneck Member Posts: 19,752 ✭✭✭
    edited November -1
    quote:Originally posted by booter_one
    And don't forget your fuel surcharge.[;)][:D] But, why is there still fuel surcharges when fuel is down considerably from a year ago. Give it some more time and I think there may be a downturn from buyers needing shipping.quote:Originally posted by Navybat
    Just charge UPS a pickup and delivery fee, and go get your package. Make sure what you charge them is more than you paid them. [:D]



    Fuel surcharge is based on national average. Some places fuel is still over $3.50 per gallon. Fuel surcharge is here to stay and is now industry standard. I recieve fuel surcharge over my base rate. When fuel went from $1.50 per gallon and the EPA came down on diesel engines operating costs nearly trippled. While UPS and FED EX don't need the fuel surcharge they do it because it is now industry standard. It is far easier to stay with flat rates then add in fuel surcharge to adjust rates instead of recalculating the flat rate each week.
    · Share on FacebookShare on Twitter
Sign In or Register to comment.