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How is Remingtons customer service?

4GodandCountry4GodandCountry Member Posts: 3,968
edited August 2003 in General Discussion
I recently purchased a new Remington 700 Youth Model in 308 caliber. I had looked the rifle over pretty good at the store before I finished the purchase and the only thing I noticed was a slight mold marking on the trigger guard. After I got it home I stripped it down to give it a thorough cleaning and when I took a closer look at the trigger guard I realised that it was not a mold mark but was in fact a small hairline fracture. I went to the Remington website to find out if I could get an e-mail address or phone number to their service dept but found I had to register as a member in order to ask them anything. I did so and told them what had happened and am waiting for a reply. Have any of you guys had any dealings with their service dept? I guess I just want to know what to expect. Thanks.

"Neca eos omnes. Deus suos agnoscet."
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Comments

  • bsallybsally Member Posts: 3,165
    edited November -1
    I had good dealings with them on two occasions. As long as they are better than Winchester you are ok.

    SALLY
    Committee member-Ducks Unlimited
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  • 0311marine0311marine Member Posts: 3,233
    edited November -1
    we dont deal with any remingtons here in our gun shop but if you find a gunshop that is a authorized remington dealer they can help you out.they give us dealers better customer service then normal customers over the phone.

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    SEMPER FI
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  • JustCJustC Member Posts: 16,056 ✭✭✭
    edited November -1
    just call them and they will give instructions on sending it back. Or,..more than likely, they will give you the address of a "certified" repair center/dealer somewhere "relatively" close by,. and you take it to them. They tell remington that in fact it is broken,..and remington ships them a new trigger guard to be installed by them,..and you pick up your rifle free of charge.

    why chase the game when the bullet can get em from here?....
    Got Balistics?
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  • bambihunterbambihunter Member Posts: 10,792 ✭✭✭✭
    edited November -1
    Although I still am a Remington fan (I don't know why) I had piss-poor luck with thier authorized repair centers and the people I talked to directly at Remington weren't helpful at all. I was 99% what was wrong with it, since they weren't any help I just bought an aftermarket part for it and that was all it took. If I have any more experience with them like that I won't buy another one. Not to mention the fact that they are shoving thier ultra-mags down our throat with their new offerings.
    Fanatic collector of the 10mm auto.
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