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Now What? Dr.Won't release medical records

select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
edited November 2007 in General Discussion
My wife went to another Dr. after she refused to go back to her former one. Her new DR. has requested medical records since Nov. 12th and has proof thru a fax two times. How do I get these important medical records from one Dr. to the new one?

Comments

  • shoff14shoff14 Member Posts: 11,994 ✭✭✭
    edited November -1
    have your wife walk in and pick them up. Thats all I did when I needed them. They even copied them for me.
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    quote:Originally posted by shoff14
    have your wife walk in and pick them up. Thats all I did when I needed them. They even copied them for me.


    Sorry, they charged her 20 bucks for an itemized list but the 60 some pages would not be released. I am starting to get pissed and it isn't smart to piss me off.
  • sarge_3adsarge_3ad Member Posts: 8,387 ✭✭
    edited November -1
    Only your wife has access to her med records, unless she has signed a release to let the Doctor obtain copies.
  • shoff14shoff14 Member Posts: 11,994 ✭✭✭
    edited November -1
    quote:Originally posted by select-fire
    quote:Originally posted by shoff14
    have your wife walk in and pick them up. Thats all I did when I needed them. They even copied them for me.


    Sorry, they charged her 20 bucks for an itemized list but the 60 some pages would not be released. I am starting to get pissed and it isn't smart to piss me off.


    Yeah, that would piss me off too. Go do some [}:)] on them. [:0][:D]
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    All the releases were signed Nov. 12th. Her new Dr. is also pissed. I think I will go see a Magistrate and get a court order.
  • sarge_3adsarge_3ad Member Posts: 8,387 ✭✭
    edited November -1
    quote:Originally posted by select-fire
    All the releases were signed Nov. 12th. Her new Dr. is also pissed. I think I will go see a Magistrate and get a court order.


    Good idea, I always thought the med records were the property of the patient. This can be dangerous, (holding records), especially if her life is depending on them.
  • pickenuppickenup Member Posts: 22,844 ✭✭✭✭
    edited November -1
    Along with your trip to the magistrate, tell the former Dr. that you will be filing a complaint with the American Medical Association, the Department of Health in your state, and the state medical board that issued her license. Detailed accounts of the "whole" story.

    I bet it will be a relief when she is finally.....HISTORY.
  • Warpig883Warpig883 Member Posts: 6,459
    edited November -1
    If the Doc is working at a hospital they probably have some type of patient advocate you can go see. For sure your state has a agency in place to spank doctors.

    Go get em, you can do more damage with a well thought out startegy than running in like a bull in a china shop.
    I might have ran out of patience by now.
  • spryorspryor Member Posts: 9,155
    edited November -1
    quote:Originally posted by Warpig883
    If the Doc is working at a hospital they probably have some type of patient advocate you can go see. For sure your state has a agency in place to spank doctors.

    Go get em, you can do more damage with a well thought out startegy than running in like a bull in a china shop.
    I might have ran out of patience by now.
    Agreed. Legally, I don't think they can withhold these records.
  • dcon12dcon12 Member Posts: 32,026 ✭✭✭✭
    edited November -1
    I may be wrong but I believe the Dr. has a set number of days to get the records for you. Most will wait until the deadline. Don
  • n/an/a Member Posts: 168,427
    edited November -1
    dcon...

    you are right...45 days....
    SC State Laws Pertaining to Charges for Requested Patient Records

    The following sections of the South Carolina Code of Laws are excerpts regarding the charges allowed for providing patient record copies to an assortment of requestors. Selecting one of the links below will open the entire section from which it has been extracted.

    SECTION 44-7-325. Fee for search and duplication of medical record; time limits for compliance with request for record.

    (A) A health care facility, as defined in Section 44-7-130, and a health care provider licensed pursuant to Title 40 may charge a fee for the search and duplication of a medical record, but the fee may not exceed sixty-five cents per page for the first thirty pages and fifty cents per page for all other pages, and a clerical fee for searching and handling not to exceed fifteen dollars per request plus actual postage and applicable sales tax. However, no fee may be charged for records copied at the request of a health care provider or for records sent to a health care provider at the request of the patient for the purpose of continuing medical care. The facility or provider may charge a patient or the patient's representative no more than the actual cost of reproduction of an X-ray. Actual cost means the cost of materials and supplies used to duplicate the X-ray and the labor and overhead costs associated with the duplication.

    (B) Except for those requests for medical records pursuant to Section 42-15-95:

    (1) A health care facility shall comply with a request for copies of a medical record no later than forty-five days after the patient has been discharged or forty-five days after the request is received, whichever is later.

    (2) Nothing in this section may compel a health care facility to release a copy of a medical record prior to thirty days after discharge of the patient.

    SECTION 42-15-95. Disclosure of existing information.

    All existing information compiled by a health care facility, as defined in Section 44-7-130, or a health care provider licensed pursuant to Title 40 pertaining directly to a workers' compensation claim must be provided to the insurance carrier, the employer, the employee, their attorneys, or the South Carolina Workers' Compensation Commission, within fourteen days after receipt of written request. A health care facility and a health care provider may charge a fee for the search and duplication of a medical record, but the fee may not exceed sixty-five cents per page for the first thirty pages and fifty cents per page for all other pages, and a clerical fee for searching and handling not to exceed fifteen dollars per request plus actual postage and applicable sales tax. The facility or provider may charge a patient or the patient's representative no more than the actual cost of reproduction of an X-ray. Actual cost means the cost of materials and supplies used to duplicate the X-ray and the labor and overhead costs associated with the duplication. If a treatment facility or physician fails to send the requested information within forty-five days after receipt of the request, the person or entity making the request may apply to the commission for an appropriate penalty payable to the commission, not to exceed two hundred dollars.


    SECTION 44-115-80. Fees physician may charge for search and duplication of records.

    A physician, or other owner of medical records as provided for in Section 44-115-130, may charge a fee for the search and duplication of a medical record, but the fee may not exceed sixty?five cents per page for the first thirty pages and fifty cents per page for all other pages, and a clerical fee for searching and handling not to exceed fifteen dollars per request plus actual postage and applicable sales tax. A physician, health care provider, or other owner of medical records must provide a patient's medical records at no charge when the patient is referred by the physician, health care provider, or an employee, agent, or contractor of the owner of the record to another physician or health care provider for continuation of treatment for a specific condition or conditions. The physician may charge a patient or the patient's representative no more than the actual cost of reproduction of an X-ray. Actual cost means the cost of materials and supplies used to duplicate the X-ray and the labor and overhead costs associated with the duplication.
  • AHansenAHansen Member Posts: 1,002 ✭✭✭✭
    edited November -1
    You may or may not get charged, but you have a legal right to the records. I have run into the same problem with other offices in the past. I do encourage my patients to file a complaint not only with the AMA, but also the states medical commision. If they are coming from a hospital; not only should you contact a patient advocate but also the ethics committe.
  • n/an/a Member Posts: 168,427
    edited November -1
    He has 45 days to release the info...
  • spurgemasturspurgemastur Member Posts: 5,655 ✭✭
    edited November -1
    quote:Originally posted by sarge_3ad
    quote:Originally posted by select-fire
    All the releases were signed Nov. 12th. Her new Dr. is also pissed. I think I will go see a Magistrate and get a court order.


    Good idea, I always thought the med records were the property of the patient. This can be dangerous, (holding records), especially if her life is depending on them.


    +1
  • spurgemasturspurgemastur Member Posts: 5,655 ✭✭
    edited November -1
    quote:Originally posted by BlackRoses
    He has 45 days to release the info...


    So he should be a * about it?
  • n/an/a Member Posts: 168,427
    edited November -1
    a *?..
    How is the dr being a *?....

    THe releases were sent Nov 12th....a lot of the time the record is not even complete for a full 2 or 3 months AFTER the last visit by the patient....the dr might not even be aware of what is going on....the dr DOES NOT release the records, the medical records staff does it...Once the release is sent to the medical record office in the clinic/hospital, the dr has no clue as to when it goes out UNTIL he is told by the new dr or the patient....
  • GuvamintCheeseGuvamintCheese Member Posts: 38,932
    edited November -1
    quote:Originally posted by select-fire
    quote:Originally posted by shoff14
    have your wife walk in and pick them up. Thats all I did when I needed them. They even copied them for me.


    Sorry, they charged her 20 bucks for an itemized list but the 60 some pages would not be released. I am starting to get pissed and it isn't smart to piss me off.Maybe they just dont know who you are.
  • JamesRKJamesRK Member Posts: 25,670 ✭✭✭
    edited November -1
    select-fire, have you tried showing up in person and asking the records custodian if he or she believes in the hereafter? Then telling the dude/dudeette "The records are what I'm here after"?

    If you have tried that and it didn't work, the magistrate idea might be a good one.

    I've had problems getting medical/dental folks to give up the records before, but I've always been able to get them when I showed up in person. Sounds like this doctor is being a premeditated pain in the *.
    The road to hell is paved with COMPROMISE.
  • Marc1301Marc1301 Member Posts: 31,895 ✭✭✭
    edited November -1
    Make a stink, and start yelling, in a medical office, expect the police to be called right away, and you will be escorted out, and possibly more.
    They have to give you the records, or should I say, "copies", and yes they have timeframes, and can charge you a "reasonable" fee for the copying.
    My step dad was a physician,.......difference was, he was a very good one.
    "Beam me up Scotty, there's no intelligent life down here." - William Shatner
  • Colt SuperColt Super Member Posts: 31,007
    edited November -1
    I have found that the Doctor often has no idea of the policies his office manager(nazi) has implemented.

    You can probably avoid a lot of grief by speaking with the Doctor directly.

    I have never had any problem getting records immediately from various medical type people.

    I always get the practitioner's home phone number on my first visit with it.

    Try it.

    I bet it will work to your satisfaction.

    Doug
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    Solution settled. We just got back from her new Dr. Dr. called them again and got the rent a secretary... automated voice. Her office had contacted them twice by fax. So I ask for the phone. They handed it to me. I left a message that said I was going to the Magistrate Monday morning for her records and I damn well bet I will have a court order to get them. We spoke to the Dr. for a couple of mins in the hall and guess what? Her old Dr's office called. They were faxing the records over as we left.

    BR.. your statute does not apply to Dr. Dr. records. Only if the patient requests them for their own records. Dr.s have priority to treat patients. If a life / death or any situation occurred and a Dr. withheld information from another Dr. well.... it wouldn't be good for the with holdee.
  • KEVD18KEVD18 Member Posts: 15,037
    edited November -1
    well i guess they realized it just wasnt a good idea to piss you off...
  • tr foxtr fox Member Posts: 13,856
    edited November -1
    quote:Originally posted by KEVD18
    well i guess they realized it just wasnt a good idea to piss you off...


    Yep. That fool of a Dr. just did not know who he/she was dealing with. Won't make the same mistake in the future I bet.
  • n/an/a Member Posts: 168,427
    edited November -1
    Gary...

    It is not my statute..it is s.c....

    As for dr to dr release, as stated, the drs know nothing of release of info...it is done by the medical records staff, or clerical in the drs office...
  • CaptplaidCaptplaid Member Posts: 20,298 ✭✭✭
    edited November -1
    try getting medical records from 4-5 different doctors across the state. My interpretation of the probelm is the boobs in warshington screw up the medical record access when they wrote the law giving the public the right ot have access to their own medical records.

    The law was written very ambiguously and no one really knew what warshington meant exactly so every medical office interprets the law a little differently.

    One office out sources the research and copy making. The office secretary would only make copies on Thursday night. IT"S THE SAME FREAKING PERSON THAT CAN MAKE THE COPIES IN 5 MINUTES, BUT WE HAD TO WAIT A COUPLE OF DAYS. Another office didn't want to honor a faxed request. SUCKS!!

    We needed this information to give the insurance company proof that the problem was being treated through various means before they would approve a surgery. It took a couple of months to get the information.
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    quote:Originally posted by BlackRoses
    Gary...

    It is not my statute..it is s.c....

    As for dr to dr release, as stated, the drs know nothing of release of info...it is done by the medical records staff, or clerical in the drs office...


    I wonder why her old Dr. returned the call after my message then?
  • n/an/a Member Posts: 168,427
    edited November -1
    Cause he is responsible for HIS staff....
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    quote:Originally posted by BlackRoses
    Cause he she is responsible for HIS her staff....
  • n/an/a Member Posts: 168,427
    edited November -1
    Sex doesnt matter Gary....
  • TooBigTooBig Member Posts: 28,559 ✭✭✭
    edited November -1
    They should have a file that tell the whole thing in just 1 or 2 pages and that way you don't have to pay for all the other sheets. I was about to buy all of my report and someone told me about the special pages. No doctor is going to read thru the whole mess just the critique (sorry I can't think of the word)
  • select-fireselect-fire Member Posts: 69,491 ✭✭✭✭
    edited November -1
    quote:Originally posted by BlackRoses
    Sex doesnt matter Gary....




    If you say so...
  • n/an/a Member Posts: 168,427
    edited November -1
    You remind me of a yorkie....


    Have to get the last word in no matter what....Stupid dog can be attacked by pit bulls and the dumb thing wont shut up....


    by the way Gary...luv ya too...
  • KEVD18KEVD18 Member Posts: 15,037
    edited November -1
    quote:Yep. That fool of a Dr. just did not know who he/she was dealing with. Won't make the same mistake in the future I bet.


    must be a forum lurker, came across this thread and paniced. guess he got his act together right quick...
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