In order to participate in the GunBroker Member forums, you must be logged in with your GunBroker.com account. Click the sign-in button at the top right of the forums page to get connected.

Cabelas customer service sucks

IdahoboundIdahobound Member Posts: 20,587 ✭✭✭
edited July 2015 in General Discussion
I was trying to find out what store had a gun that I was looking for in stock, it is a Cabelas exclusive . So I used the chat option as I have 3 Cabelas within a couple hours and wanted to know what one to drive to. All I was told is that they don't do holds and could not tell me via email or chat. Highly disappointed in their service.
· Share on FacebookShare on Twitter

Comments

  • AlpineAlpine Member Posts: 15,092 ✭✭✭✭
    edited November -1
    Call the stores directly.

    I have had good luck with their in store customer service!
    ?The problem with socialism is that you eventually run out of other people's money.?
    Margaret Thatcher

    "There are three kinds of lies: lies, damned lies and statistics."
    Mark Twain
    · Share on FacebookShare on Twitter
  • Don McManusDon McManus Member Posts: 23,690 ✭✭✭✭
    edited November -1
    Have always had great service from Cabelas.

    Call the store directly. I have had firearms delivered to my local store on 3 occasions from other stores. Once a new shotgun, twice older rifles from the library. If you don't buy the firearm there is a $ 25.00 charge.

    Never have tried the chat option, but as in all things, personal contact will trump email, chat, etc.
    Freedom and a submissive populace cannot co-exist.

    Brad Steele
    · Share on FacebookShare on Twitter
  • 4440rk4440rk Member Posts: 495 ✭✭
    edited November -1
    You can also check individual store inventory on line. Go cabelas-city-then click store web-shooting then you can check rifle, pistol etc.If it shows in inventory you can call and hold.
    Sorry for brief info hard to type on phone.
    · Share on FacebookShare on Twitter
  • booter_onebooter_one Member Posts: 2,345 ✭
    edited November -1
    I tried the chat there and other sites, they don't have a clue or any authority to do anything. All the chat services suck that I have ever used, waste of time. After spending an 1/2 hour on one, all the had to say at the end, was to call the place direct.[:(]
    · Share on FacebookShare on Twitter
  • retroxler58retroxler58 Member Posts: 32,693 ✭✭✭
    edited November -1
    quote:Originally posted by booter_one
    I tried the chat there and other sites, they don't have a clue or any authority to do anything. All the chat services suck that I have ever used, waste of time. After spending an 1/2 hour on one, all the had to say at the end, was to call the place direct.[:(]

    Yep... "How may I be hepin' yu'?" Is what I usually get...
    · Share on FacebookShare on Twitter
  • buschmasterbuschmaster Member Posts: 14,229 ✭✭✭
    edited November -1
    quote:Originally posted by Don McManus
    If you don't buy the firearm there is a $ 25.00 charge.to hell with that
    · Share on FacebookShare on Twitter
  • Don McManusDon McManus Member Posts: 23,690 ✭✭✭✭
    edited November -1
    quote:Originally posted by buschmaster
    quote:Originally posted by Don McManus
    If you don't buy the firearm there is a $ 25.00 charge.to hell with that


    Worth it to see the firearm before committing to the purchase, IMO.
    Freedom and a submissive populace cannot co-exist.

    Brad Steele
    · Share on FacebookShare on Twitter
  • Okie743Okie743 Member Posts: 2,728 ✭✭✭✭
    edited November -1
    Call the Cabela's phone number and then ask for the phone number of the nearest or desired store. Then when you do get the sporting goods gun dept ask to speak to the manager of that dept, the Horses mouth.

    I've tried the chat thing myself and no go. I've bought the same guns that they have on GB for lots less $$$ and pain.
    · Share on FacebookShare on Twitter
  • OakieOakie Member Posts: 40,565 ✭✭✭✭
    edited November -1
    Cabela's customer service online and in their stores use to be atrocious. I hated dealing with them and ended up going to Bass pro. I started back with Cabela's again and their customer service is 110% better. They will go out of their way to get any problem resolved and help you find a product. They would never return a product without a receipt. Now they will exchange it or replace it with a better or same product. My parents bought me a pair of camo slippers for walking the dogs. The dogs promptly ate them.[:(!] On a whim, I called customer service and told them what happened and did they have another pair like them. Lady said they were discontinued as she was trying not to laugh through the phone. She called their store in Delaware and told me to go to customer service and call her back from there. The following week, i went there and low and behold, she got me a way better pair, for free.[:)][:)][:)][:)]Yup, No charge and a thank you for being a valuable customer. The Cabela's customer service in Delaware is number one in my books and they have a customer for life.[;)] Oakie
    · Share on FacebookShare on Twitter
  • BeeramidBeeramid Member Posts: 7,264 ✭✭✭
    edited November -1
    I had a lot of trouble getting them to honor a lifetime warranty.[xx(]
    · Share on FacebookShare on Twitter
Sign In or Register to comment.