Gee thanks Atlantic Firearms.

Waco Waltz

PTR-91's get re stocked so I try and buy one. The site is acting funny. Every time I input the info they want and click save to go to the payment form it resets to the beginning. I email them three days ago and basically I am told I need to follow directions. I do again and I get further. I get to input my Credit Card info but when I click save it resets to the beginning and I don't get an order confirmation. SO I send em what I get and tell them again it's not working. They ask for my number to call me and walk em through. I send and no one ever calls. Get home after work and re send my number with a note that it would be nice if someone could take my order on the phone before they run out.

Just checked, they ran out.

Customer service at it's best. I realize things are crazy busy but I should be able to order one way or another specially if their site is all screwed up.

DRP-AZ

you don't want one anyway.

Buy an FAL.

CDMead

quote:Originally posted by DRP-AZ
you don't want one anyway.

Buy an FAL.




I don't believe I've ever agreed with anything DRP has ever said. Until now.

YMMV.

KEVD18

while im not saying its impossible that you're doing everything right and the system is in error, i will say that ive both seen this before as a user and dealt with it before from the other side. its almost always user error. you're doing something wrong. it may be the fault of a poorly thought out web design or something in that vein, but somewhere along the line you're missing a step.

if the system itself wasnt working, how did they sell out? there seems to be a reluctance in taking orders via any other avenue than their online system, so how did all the other people get their orders in? why would their system single out your computer?

while its possible its a known problem with a particular browser(that does happen a statistically relevant amount of the time), their it guy(s) would know about it right quick and they'd be asking you on the phone "are you using IE, chrome, firefox(with the dreaded superfish or whatever he was babbling about) etc" and you'd know what the problem was.

Waco Waltz

I tried it with two browsers. If I was in error the only thing it could have been would be that I left out some info but any site worth it's salt will direct you to what you left out and ask you to re submit. Their site just strips out all the info and you lose it all.

It might have been something I did not do right but I was in contact with them and they could have helped me but chose not to.

Not very happy with them right now. After sending them my phone number twice I do not haver a call from them and I do not even have a reply to my email telling me they are out. It's like I don't matter anymore.

At some point things will get back to normal and there may come to pass the predictions of a glut of inventory and nose dive in prices where places might be hard pressed for business. Playing it this way during the good times is no way to ensure you will have business in during the slow times.

Azhunter

They have already sold out of the product to people who didn't have problems like you did..... so, sorry but no you don't matter.[}:)][:o)]

Waco Waltz

Well I just wrote the manufacturer, maybe they can tell me where else to get one. If they sent all their Rifles to Atlantic that will be sad indeed.

DieHard4

Whenever I get an email that something, anything I want is in stock at AIM, I attempt to get on and the site won't load. But it works all other times. I always assume that everyone is buying what I want at the same time. And when I do get on 3 hours later like yesterday, they are sold out.

I did have some trouble getting on Atlantic since Dec. Assuming for the same reasons.