RCBS Service dept

Oakie

I bought a used set of rcbs dies for my 257 roberts. I got a case stuck in the dies and tried to beat it out.I don't know what the heck I was thinking, obviously not thinking at all. Any way, I broke the expansion ball into a million pieces and scratched the die all to heck. I called RCBS and told them the dies were used and I destroyed it. Could they just send me a new ball at my cost.

They sent me a whole new die set absolutely free!!!!!!!!!!!This, even after I told them it was bought used and I destroyed it. Kudos to RCBS. This is why I only buy their reloading products. I am in the process of ordering a Pro 2000 progessive press from them.

They also sent me some pins and a patch and some decals.

p3skyking

Back in the 80's, I started loading 11mm Mauser and got all my stuff from RCBS. Well, I kept busting shell holders. After the second one broke, I called RCBS in Oroville and none other than Fred Huntington answered the phone!

After a discussion and a couple more calls we determined that a batch of improperly cut shell holders had left the factory (the rim was too thin).

Since at that time, not many people opted to reload that cartridge, I was the first to contact them about it.

Not only did Fred replace my 11mm shell holder, he asked me if I needed any others and I asked for a couple I didn't already have. They all arrived a few days later.

For those that don't know, Fred Huntington founded RCBS.
[:)]

M1A762

Can't beat that service! I bought a RCBS universal hand primer. Great tool, no changing shell holders. I was dissapointed to see "made in china" on the box though....

I thought their products were all made in the USA, but evidently not.

RCBS = Real Chinese Bullet Seaters?

Laredo Lefty

Rock Chuck Bullet Swag....... Rocks!!

cwinn

I also have nothing but good to say about their products and service department.

35 Whelen

The only press and die brand I use.[:)][^]

Colonel Plink

A little good news goes a long ways these days.

Doc

Years ago I bought a used RCBS powder measure. It was very cheap because it was missing the plastic hopper. I called RCBS and asked to buy the missing part. They insisted on sending me a new one for free. Refused to allow me to pay even the shipping. I told them I bought it used and it was missing, not broken. Made no difference.

Once I got a case stuck. They removed it, put all new rings and other parts on the die, and returned it with the used parts. All free.

I called once and asked to buy some decapping pins as the local dealers were out. They sent me a package at no charge. I offered to pay. No dice.

I've had my RockChucker press since 1976. A few years ago they redesigned the handle and I wanted to upgrade. Same story. They sent it to me free of charge including shipping.

I am sure all the name brand reloading equipment is quality. Maybe the others do the same on customer service. I don't know because RCBS bought my loyalty long ago. I load about 25 calibers and the only die set I have not made by RCBS is for the 8x56R and that's because they don't make one.

ChetStafford

I bought a 1500 Chargemaster powder dispenser and it worked great for a couple years then one day I went out to turn it on and it wouldnt come on so I called RCBS they told me to ship it to them along with a check for $35 and 2 weeks later I recieved a brand spanking new unit with a letter of appology for the other unit failing and a few other freebies also. I do buy dies from other makers but all of my major equipment is RCBS and always will be.

Okie743

Great Customer service is why i buy and recommend RCBS!

Lyman plus several others suck a hind tit as compared to RCBS.
Hornady has come trhough few times for me with good customer service.

If customer service sucks I don't buy or recommend their products!

Sperry

They replaced a part for me also. Very impressed with their service.
It was a wearable part of a case loader, but they covered it anyway!

bambihunter

I have heard both them and Dillon are both stellar in customer service. I too thought all their stuff was made in USA.

fideau

That's "swagers". His first product was for lead bullet making.

Warbirds

I used to have one of their engineers email addresses and I would email him directly and he would just have stuff shipped to me. This was before they were bought by ATK (if I recall).

Johnharley

RCBS has some of the best customer service I have ever seen. I will buy thier stuff any time.

lkannes

Their customer service is second to none. And look at all of the free advertising that they just got. More companies should take note. Reputation is everything.

pulsarnc

A friend gave me my first rockchucker about 25 years ago .Since then I have added another rockchucker and an old partner press to the collection. Have all 3 set up in sequence on the bench ,different die in each so when i batch reload i just swivel around in a semicircle. Never had to use customer service till now I bent the rod in my swager set and need to get a new one so I guess a phone call is in order. Love my green stuff!