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First Kimber Experience - Customer Service
Wyatt Earp
Member Posts: 5,871
My son's Solo lost one of the dot inserts on the rear sight. The gun is about 6 months old. I spent 20 minutes on hold because they have no e-mail for CS on their website.
Finally they answered and said it's covered under warranty but we'll need to send the gun to them and it will take around 5-8 weeks. I told the guy he can just send me another $.25 insert and I'll Superglue it in myself, but no go.
This is poor customer service - if this were a carry gun, who wants to send it in for 5-8 weeks, especially for such a minor repair?
This makes future gun purchase decisions a tad simpler - Kimber will not be on the list.
Finally they answered and said it's covered under warranty but we'll need to send the gun to them and it will take around 5-8 weeks. I told the guy he can just send me another $.25 insert and I'll Superglue it in myself, but no go.
This is poor customer service - if this were a carry gun, who wants to send it in for 5-8 weeks, especially for such a minor repair?
This makes future gun purchase decisions a tad simpler - Kimber will not be on the list.
Comments
That's what i'd do.
To make a very long story short... I have a Kimber Ultra-Raptor II that was sent back to them 3 times because of failure to feed and failure to go into full battery issues. Their customer service sucked and they were reluctant to stand behind their product. I will never purchase another Kimber product again!
After 6000 rounds (including 5000 rounds of my reloads), there have been no issues with my DE1911. Not one.
Sorry about your Solo, but I hate it when companies don't back their products with good customer service. It's a shame, especially for how much those pistols go for.
and I was having problems with
reloads.I was really disappointed.
I told Perry shooter and he
explained to me what the pistol
was really looking for in a reload.
She goes bang every time now.
Thanks Karl!
ron
I have a Kimber Grand Raptor II
and I was having problems with
reloads.I was really disappointed.
I told Perry shooter and he
explained to me what the pistol
was really looking for in a reload.
She goes bang every time now.
Thanks Karl!
ron
My Glocks eat everything I feed them. I once got distracted and loaded a rock in the magazine, and my G19 shot it. [:D]
quote:Originally posted by rong
I have a Kimber Grand Raptor II
and I was having problems with
reloads.I was really disappointed.
I told Perry shooter and he
explained to me what the pistol
was really looking for in a reload.
She goes bang every time now.
Thanks Karl!
ron
My Glocks eat everything I feed them. I once got distracted and loaded a rock in the magazine, and my G19 shot it. [:D]
Yeah...but it's a GLOCK. [xx(] On the other hand, I say the same thing about my Beretta 92...it eats everything. But it's a BERETTA! [:D]
Something bad has happened at Kimber, not sure what happened, they used to be the premier gun. Now they get sent back left and right from this area. Maybe someone knows if they got sold or something.
back around 2005 they had a goal, 5,000 1911's a week, they met it, and continue to, along with reducing their lifetime warranty to one year, right there tells you something
like most companies they started out making a superior product, then grew to fast, and to big for their britches, and continue to live off the name they made for themselves prior
Something bad has happened at Kimber, not sure what happened, they used to be the premier gun. Now they get sent back left and right from this area. Maybe someone knows if they got sold or something.
Contain too many MIM parts to be a premier gun. At this point, I think you are paying simply for a name.
I have a Pro Carry and an Ultra Carry, and have never had a problem I didn't cause. I believe I bought them in 2006 or 2007, and would buy a Kimber again, though the tales one hears about new production pistols does make one sit back and think....
Brad Steele
But the other thing is, I am no afraid to alter the bad parts.
For $1000+ the gun shouldn't be filled with MIM junk and a plastic mainspring housing. Guns built for the purpose of being a carry/conceal weapon should function out of the box without having to alter/replace parts. Kimber's canned answer is to blame the shooter for not allowing for an adequate break-in period. I attempted to run 500+ rounds of Ball through my Ultra-Raptor with no improvement. After 3 trips back to Kimber, the gun still did not perform properly. My local and highly trusted pistolsmith tweaked it so that it now functions flawlessly, but the trust has been lost and I do not carry the weapon for protection.
Never had one single problem with my Kimber.
Trinity +++
No doubt a bunch of Kimber haters or Glock lovers are posting here.[;)]
Never had one single problem with my Kimber.
Trinity +++
I take no pride in this thread. I paid good money (too much, if you remember) for a Solo for my son's birthday because I wanted him to have a really good gun.
The gun has been fine, it's Kimber's customer service that is 3rd rate.
quote:Originally posted by TrinityScrimshaw
No doubt a bunch of Kimber haters or Glock lovers are posting here.[;)]
Never had one single problem with my Kimber.
Trinity +++
I take no pride in this thread. I paid good money (too much, if you remember) for a Solo for my son's birthday because I wanted him to have a really good gun.
The gun has been fine, it's Kimber's customer service that is 3rd rate.
I understand what you're getting at with that statement, but a 6 month old $700+ handgun should not be loosing a sight dot
I also have never had a single problem with my Kimber. However, that being said, I would not buy any of their current production firearms. I have lost faith in them due to their dwindling reputation. I would still buy an older used Kimber if I were in the market, but not the newer stuff.
Got two those I really Like but am really wondering now. Keep hearing all the bad stuff.
I notice the price on line is going up, too...and the C model is now out.
But I really like the Sig Sauer 1911s, too...and I hear Sig customer service is outstanding. If I buy another 1911 I think that will be the one.
Meanwhile the $655.00 Desert Eagle 1911G I bought a year ago keeps on going and going and going and going... [:D]
I notice the price on line is going up, too...and the C model is now out.
But I really like the Sig Sauer 1911s, too...and I hear Sig customer service is outstanding. If I buy another 1911 I think that will be the one.
But the Gun I carry is a Para Warthog.[:o)]
as to teh sights, I am betting the sigt you had a problem with on the Kimber is not manufactured by Kimber!!! So if that is true, who really is at fault, Kimber for using an out sourced sight or the manufacture of the sight? Yes Kimber could send you a new sight BUT them would you be happy having to instal a new sight? Lots of IFF's in customer service these days.
I don't need a $7K Ed Brown handgun for protection.
If I want a piece of jewelry, I'll just buy a friggin necklace.
AMEN!!
Back when they started a "flavor of the month" production schedule, then they changed the safety and called it a Kimber II just so they could sell in CA and I was done with them. I've never bought a Kimber II anything and I've been completely happy! The last 2 I bought was the Stainless Gold Match and a Pro-Carry CDP.
? otherwise, you'll find an excuse.
If I have a warranty issue with the brakes on my Powerstroke, I don't care if Bendix made the brakes, it is Ford's obligation to take care of the issue.
Same goes for Kimber.
I'll never buy another Kimber product because of this. I'm not a high maintenance customer, I only ask for normal care.
Lost all confidence in it.
Getting light primer strikes.
Had a jam where a round (winchester white box fmj) came 1/2 out of the mag and locked into the feed ramp. Couldn't get the slide forward couldn't get the mag out.
Both failures happened during the shooting portion of my CCW class.
Talking with a friend - gunsmith, the set screw on the trigger probably needs to be tightened to fix the light primer stikes.
Need to find my box in the garage.
The feed ramp jam - most likely my fault for not cleaning it after shooting dirty lead handloads a couple years ago + a bad magazine.
Anywho, after 24 years of shooting 1911's I'm just about done. Just not worth frustration when a $500 Glock will work right out of the box. May try a Brazilian Springfield TRP before I give up on this platform completely.
For CCW it better go bang every single time.
Ultra Carry II
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Eclipse Pro II
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Pro CDP II
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and I hear Sig customer service is outstanding. If I buy another 1911 I think that will be the one.
Dealt with SIG customer service twice. Bunch of arrogant people. Way worse then any other firearms customer service.
In the end they came through but it was not pleasant to deal with them.
Only experience I have with a Kimber is shooting one a buddy brought over. Worked OK.
If I were wanting a 1911A1, I believe I'd build one, had good luck with the ones I built in the past. A whole lot of choices out there now. Just would NOT use an Essex frame.
Customer service is the key.
Lets just say Kimber is not giving any thing away.