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Unhappy with USPS
Ray B
Member Posts: 11,822
On Tuesday I sent a flat-rate Priority envelope; expected date of delivery Thursday. It was going from Washington State to Arkansas. By Thursday it was in AR but they sent it to the wrong town. The envelope made it clear to the letter-carrier before it was noticed that it was supposed to go to Bono not Bentonville, a few hundred miles away. So then the envelope was back to the post office for resorting. According to the toll-free line "the error has been corrected", however the last update showed the envelope still not in Bono, though I'd hope it would be delivered a mere two days late by delivering on Saturday, but the way it's going it may be Monday or Tuesday. And they wonder why people send stuff UPS or Federal Express??
Comments
If you think about the volume any of these services do and the percentage if the time they do it flawlessly, you'd be impressed. However statistics never matter to the individual. Your package was mishandled, so the entire system is flawed and incompetent. Totally reasonable....
OTOH, the employees at my local PO act like they have a job-for-life, & think that they can't be fired. (They are right!)
Ray's mistake was believing that Priority Mail envelopes expedite delivery; they don't. The size & shape requires manual handling, which often results in mishandling & delays.
Neal
UPS completely sucks....they NEVER, EVER have delivered a package to me on the first try....EVER. I either have to go ask the neighbors if they got it, or call UPS with the tracking number and tell them they F#@Ked up again....and Ive had some high dollar stuff just left on strangers steps...which lucky for me, they were honest and called UPS and told them about it. One time, it was a chain saw that was left at a house 3 miles down the road...the homeowner actually brought it to my door...hell of a nice guy too. We are hunting buddies now, so that time wasnt all bad, got a new friend out of it.
Called UPS numerous times and complained, they dont care, and never even apologized.
Fed-Ex is little better, at least they have got it right a few times...
It aint hard....I have a 911 address, not a PO, or RD. I live in the woods, but not the wilderness.
The only ones who have NEVER F@#KED up?.....the USPS. They get it right every time. I always request USPS for a shipper, when the merchant will do it. Trouble is, a lot dont.... they only use UPS or Fed-ex....
One time, it was a chain saw that was left at a house 3 miles down the road...the homeowner actually brought it to my door...hell of a nice guy too. We are hunting buddies now, so that time wasnt all bad, got a new friend out of it.
That's what I call making good lemon-aide [;)] [:)]
"Never do wrong to make a friend----or to keep one".....Robert E. Lee
Just like you would in the same situation. And don't try to tell me I'm wrong.
Part of my job is also picking up returns. And I am always amazed at the carelessness that a once valued item coming in is regarded once no longer needed.
I also sent a watch to my Granddaughter for Christmas which was lost by UPS and they've never reimbursed me for the watch. They figure you'll get tired of calling and eventually give up which is working because I'm sick of talking to the idiots! I'll never use UPS ever again!!!!!
What pisses me off is paying FedEx or UPS to deliver a package and it ends up being given to the USPS on the last leg for delivery which takes an extra 2 or 3 days. I have a package right now that was supposed to be delivered yesterday by FedEx but instead it was given to the USPS and now it won't be here until Monday...maybe, and I won't be at home on Monday. It'll be another week before I'm back home so a lot of good it did to make plans to be here to receive the package yesterday. I hate'em all!!! [:(!] If I did my job like they do theirs I'd have been fired long ago!
+1
I ordered something which was carried by UPS. It arrived at a large hub in city A, and then went to a smaller hub in city B, from where it should have gone out for delivery. But the hub in city B gave it to the Post Office, who then sent it back to their own major hub in city A, where the process repeated itself. After being sorted again and sent to the post office in city C, it at last went out for delivery.
It isn't that there was a mistake made- there will always be mistakes- what is not acceptable is that when there are mistakes there is apparently no mechanism in place to correct it.
Computers do the sorting not humans
That's fine that they use computers, but when can I expect the computer to correct it's error and get the envelope to the addressee??
http://www.ump-attire.com/service/usps-chart.html
..Every year, we order 300 onion plants from Burpee. Every year USPS drops off a box that looks like a truck backed over it. Other than picking up an order in person, I don't see a solution, though yes, 99% of the time, everything works out fine.
MIKE
The reason for my lack of happiness regarding the USPS is not that the envelope was misdirected, although had that mistake not occurred, the following would not have happened. Somewhere along the line the zip code 72416 Bono was misread 72412 Bentonville. This is understandable and is an acceptable mixup. The problem is that each USPS that handled the envelope after the error would have 1. not noticed that it was going to the wrong town or 2. noticed it, but figured it wasn't "their job" and so passed it on to the next person; until it got to the letter carrier who said wait- this is in the wrong town; and returned it to the sorting station to be sent on to the correct town. That was on Thursday; it is now Saturday and according to the USPS the envelope is still at the sorting station waiting to be sent on to the correct town. It is my hope that at least by Monday someone will pick the envelope up, note that it is to go to Bono and put it in the bag headed for that town.
It isn't that there was a mistake made- there will always be mistakes- what is not acceptable is that when there are mistakes there is apparently no mechanism in place to correct it.
Bentonville is 72716, Ray. Good luck on the delivery!