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need help contacting American Express

callktulucallktulu Member Posts: 3,451 ✭✭✭
edited August 2017 in General Discussion
Does someone know how to get in touch with an American, supervisor-level employee with American Express? I've been around and around with them on a contested charge, and it's getting nowhere.

The people I do talk to follow their procedures and whatnot, but they're not UNDERSTANDING, and I'm not able to elevate to a level where I can talk to a person born here and can "get what I'm saying."

Do they have physical offices that are accessible to cardholders? I'd love to pop in for a visit...
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Comments

  • duckhunterduckhunter Member Posts: 7,687 ✭✭✭
    edited November -1
    Where do you send the payments??
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  • nutfinnnutfinn Member Posts: 12,808 ✭✭✭
    edited November -1
    you can do it online?
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  • callktulucallktulu Member Posts: 3,451 ✭✭✭
    edited November -1
    quote:Originally posted by duckhunter
    Where do you send the payments??


    A P.O. box...
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  • callktulucallktulu Member Posts: 3,451 ✭✭✭
    edited November -1
    quote:Originally posted by nutfinn
    you can do it online?


    No guarantee I'm talking to someone in CONUS.
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  • MBKMBK Member Posts: 2,918 ✭✭✭
    edited November -1
    Try calling investor service. Those folks are real.


    See if they have a Facebook account. Complain there.
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  • callktulucallktulu Member Posts: 3,451 ✭✭✭
    edited November -1
    quote:Originally posted by MBK
    Try calling investor service. Those folks are real.


    OK, thanks!
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  • 84Bravo184Bravo1 Member Posts: 10,461 ✭✭
    edited November -1
    Maybe I'm wrong, but my understanding is that if you ask for an agent in CONUS, due to language issues, they are required to accommodate you.





    I applied to AMEX in my College years, (after 5 years in the Army.) They declined to do business with me.


    Now everytime they send me an "offer" for their card, I send it back with an explanation of why I will NEVER do business with them.


    F**k AMEX.
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  • mag00mag00 Member Posts: 4,719 ✭✭
    edited November -1
    quote:Originally posted by callktulu
    Does someone know how to get in touch with an American, supervisor-level employee with American Express? I've been around and around with them on a contested charge, and it's getting nowhere.

    The people I do talk to follow their procedures and whatnot, but they're not UNDERSTANDING, and I'm not able to elevate to a level where I can talk to a person born here and can "get what I'm saying."

    Do they have physical offices that are accessible to cardholders? I'd love to pop in for a visit...


    It is my understanding that if you ask for a United States service rep, they are required to patch you through. I have heard this, I have asked and gotten USA based customer service, not with AE. I would never use them.
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  • callktulucallktulu Member Posts: 3,451 ✭✭✭
    edited November -1
    quote:Originally posted by mag00
    It is my understanding that if you ask for a United States service rep, they are required to patch you through. I have heard this, I have asked and gotten USA based customer service, not with AE. I would never use them.


    They are not *required* by law:
    http://www.snopes.com/politics/business/servicerep.asp
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  • Dads3040Dads3040 Member Posts: 13,552 ✭✭✭
    edited November -1
    No use for AMEX. Had a card for less than a year, and when it was all over, I had their legal office tell me I did everything but offer to run their accounting office for them in trying to fix a billing SNAFU.

    Not sure how they stay in business.
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