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My new rifle
jamos1
Member Posts: 35 ✭✭
Picked it up yesterday, but looks like next weekend
will be the soonest I'll be able to shoot it.
It was'nt but a few years ago we could have walked
across the hiway, and shot to our hearts content.
I miss the old days.
[img][/img]
will be the soonest I'll be able to shoot it.
It was'nt but a few years ago we could have walked
across the hiway, and shot to our hearts content.
I miss the old days.
[img][/img]
Comments
I love it.[:D]
I was kinda ok with it until I noticed on top of the barrel, just behind the front sight is a drilled and tapped hole with a set screw in it. I'm thinking they made a hurried production change and not a design change. Maybe couldn't get enough ghost ring sights to keep up with production so they retro fitted their own buckhorn sight just to get them out of the door.
Anyhow, it's really bugging me, I cannot pick up the rifle without looking at the hole and set screw on the top of my barrel. I wish I didn't accept delivery. Am I being too picky?
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Anyhow, even the owner's manual shows ghost ring sights but they also changed the front rings, they no longer go around the magazine and barrel, but just around the magazine and they also moved it forward. I'm guessing the hole with the set screw in it was used to mount the front sight or barrel ring. With the ring change, I'm not sure the front blade will still attach properly if I decide to buy and have the ghost ring set up mounted. Truly, it's a beautiful rifle but I'm not sure I can live with a hole in the top of my barrel.
Henry pretty much told me over the phone that this is the new design and I'm stuck with it but I'm still waiting for a response on a message I sent to the Customer Service Supervisor. I'm hoping for a solution.
quote:Originally posted by Oakie
No you are not. First off, Good choice of guns. Having said that, I would demand the ghost sights, which in my opinion only, are much better. If it was my gun, I would ask Henry for what was advertised,or whom ever you bought the gun off of. If that won't happen, I would purchase my own ghost sites and put them on. It's like buying a BMW and getting a VW. Sorry for your problem with this fantastic rifle, but keep your head up and get what you want. Welcome to the forums. Oakie
I can say for myself, that I'm a polite person and not argumentative, but I do stand my ground if I think I'm right. The website still shows Ghost Ring sights...which as far as I can recall, is known as bait and switch.
Still, if it weren't for a random hole in the top of the barrel, I would probably just roll with it.
quote:Originally posted by Ray B
As a parallel to your situation, we recently had a problem with the phone co. Long story short- I looked the ownership/CEO up on the financial websites and wrote to them, noting the situation. The letter arrived Tuesday or Wednesday. On Thursday an major customer service supervisor from HQ had reviewed the situation, called me back with a very workable solution. You may want to look-up the CEO/major shareholder-officers and drop them a line informing them of the situation. My guess is that it will be resolved to your liking in very short order.
https://www.henryrifles.com/rifles/45-70-lever-action/
The model H010 has the Ghost Ring rear sight.
The model H010B has the Buckhorn sight.
If you paid for a model H010, that's what you should have in front of you now. Not the H010B.
On the hopeful side of things, Henry has a great reputation. I'd give the customer service route time to work.
Anthony Imperato, President/Owner
Thomas Kotz, Supervisor Customer Service
59 East 1st Street
Bayonne, NJ 07002
201-858-4400
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But jamos1 says he called Henry and they told him they changed it.
So unless there is some other fact we haven't heard here, it is an error that Henry should work to fix. You order a model with certain features, that is what they should send you. Not a different model because they decided to change your order without asking you about it.
I'll give them time to respond, I'm sure they are taking my concerns seriously and I'm also sure I won't be the only one disappointed with it.
Thanks everyone for your responses.
quote:Originally posted by ChrisInTempe
What I saw on the website had me thinking the gun shop simply ordered the wrong model number. That would be so easy to do, just one letter added to the end.
But jamos1 says he called Henry and they told him they changed it.
So unless there is some other fact we haven't heard here, it is an error that Henry should work to fix. You order a model with certain features, that is what they should send you. Not a different model because they decided to change your order without asking you about it.
That's the kind of tacky looking crap I would expect Bhubba to do in his basement. Don't those people know about proper filler screws?
How about they 1) Change the website 2) Change the owner's manual 3) Buy enough Ghost Ring Sights for the number of tapped barrels they have in inventory. 4) Redesign the barrels to eliminate the tapped hole. & 5) Inform any customers that already have orders in but are beyond the number of Ghost barrels they have available that they will be getting Buckhorn and give them a opportunity to change their order if they so decide.
To me, that's professional and keeps your product top quality and your customers happy.
As I mentioned, I could live with the buckhorn if push came to shove but the set screw thing will always bother me. quote:Originally posted by asphalt cowboy
When you said "set screw" you really meant Set Screw.
That's the kind of tacky looking crap I would expect Bhubba to do in his basement. Don't those people know about proper filler screws?
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That photo tells the story quite well.
From all the great stories I've heard about Henry, have to say that Set Screw is an aberration. It does not fit any comment I have ever heard about their guns. I mean it looks just plain awful. Then you add in the issue of the model being changed without the customer who ordered it having been consulted, it becomes a very un-Henry-like state of affairs.
One other thing, the new ring they put between the magazine tube and barrel appears to be glued to the bottom of the barrel. I see some sort of residue around it. On the rifle I thought I was getting, the rings circled both the barrel and magazine and really looked solid.
Have I cried enough? LOL!!
Auto Oiler on the barrel[;)]
quote:Originally posted by woodshed87
Drill It All the Way through And Install An
Auto Oiler on the barrel[;)]
Hi,
The screw simply plugs the hole used to mount the former style blade front sight as these are bbls from the same inventory. There were no issues with the bbls themselves and I would not expect that this screw can be shot loose but it can be loctited if that's a concern.
Best Regards,
I'm thinking that since the screw probably cannot be shot loose, they are proud of this patch job. It appears I need to step up to the next person in line.
Next email I just received..
Ahh the forum crowd. I'm aware they give no quarter Douglas but there was actually a legit reason for the set screw as it gave us a few more options on the front sight height for those who ended up installing a peep on these transition guns. That screw is no longer used and if it irks you to that extent, we can replace the gun or refund you.
Please Advise,
Tom
Dan
quote:Originally posted by searcher5
My dealings with Henry have been great. Extremely customer focused. I hope you end up with the same results.
Dan
Unfortunately, I am shipping it back for a refund. I'll find one on GunBroker with the Ghost Ring set-up. I really don't want a "Transition Rifle", whatever that means. If I do convert it back to the Ghost Ring, I'll have the holes drilled for the Buckhorn to contend with, not to mention another $100 on top of what I already paid. The sad part is, how many other customers are in for a surprise?
I would have made the same decision.
An awkward fix to say the least. One would think Henry would have finished out the drilled barrels with the proper sights and then switched over.
Brad Steele
Here is the email response I received today;
Hi,
The screw simply plugs the hole used to mount the former style blade front sight as these are bbls from the same inventory. There were no issues with the bbls themselves and I would not expect that this screw can be shot loose but it can be loctited if that's a concern.
Best Regards,
I'm thinking that since the screw probably cannot be shot loose, they are proud of this patch job. It appears I need to step up to the next person in line.
Next email I just received..
Ahh the forum crowd. I'm aware they give no quarter Douglas but there was actually a legit reason for the set screw as it gave us a few more options on the front sight height for those who ended up installing a peep on these transition guns. That screw is no longer used and if it irks you to that extent, we can replace the gun or refund you.
Please Advise,
Tom
He came to the right conclusion, but probably could have been a little less condescending in his approach.
Brad Steele
This would have been Henry number 3 for me and though I may search GunBroker for a Non-Transition Gun, I'm also planning to look into what Marlin is offering these days.
[/quote] He came to the right conclusion, but probably could have been a little less condescending in his approach. [/quote]
quote:Originally posted by jamos1
Unfortunately, I am shipping it back for a refund. I'll find one on GunBroker with the Ghost Ring set-up. I really don't want a "Transition Rifle", whatever that means. If I do convert it back to the Ghost Ring, I'll have the holes drilled for the Buckhorn to contend with, not to mention another $100 on top of what I already paid. The sad part is, how many other customers are in for a surprise?
I would have made the same decision.
An awkward fix to say the least. One would think Henry would have finished out the drilled barrels with the proper sights and then switched over.
+1[;)]
Given their rep it is an odd pissy sounding retort from Henry.
quote:Originally posted by Don McManus
quote:Originally posted by jamos1
Unfortunately, I am shipping it back for a refund. I'll find one on GunBroker with the Ghost Ring set-up. I really don't want a "Transition Rifle", whatever that means. If I do convert it back to the Ghost Ring, I'll have the holes drilled for the Buckhorn to contend with, not to mention another $100 on top of what I already paid. The sad part is, how many other customers are in for a surprise?
I would have made the same decision.
An awkward fix to say the least. One would think Henry would have finished out the drilled barrels with the proper sights and then switched over.
+1[;)]
Grandpa was a wise man!! [:)] I am aimin'...aimin' to get the rifle I pay for.
quote:Originally posted by ChrisInTempe
While the right conclusion was reached in the end, the attitude in the reply is not in keeping with Henry's good reputation. As screw ups go it's a small one. So why not just say "Oops, sorry 'bout that, we'll make it right for you".
Given their rep it is an odd pissy sounding retort from Henry.
Thank you very much for owning our rifles. I am sorry about the 4570, we didn't do a good enough job transitioning. The transition/change is in the best interest of the customer as we had accuracy issues with certain types of rounds and some found the aperture too big. Again we didn't not handle well or in a timely manner. I believe that we are refunding your purchase. We try our best to get things right but we didn't this go around. Our ultimate goal is that people are either satisfied or we get them their money back.
Sincerely,
Anthony Imperato
President
* Please sign up for our free Henry catalog & decal and opt-in for our e-newsletter "The Henry Repeater" at www.henryrifles.com/catalog/ and follow us on Facebook.com/HenryRepeating
And then try to push it as an "improvement"?
quote:Originally posted by sxsnuf
Do they put a bunch of plastic parts on their big bores too?
And then try to push it as an "improvement"?
When you said "set screw" you really meant Set Screw.
That's the kind of tacky looking crap I would expect Bhubba to do in his basement. Don't those people know about proper filler screws?
You called that one!
I
What else is money for if not to spend it on guns?? [:D]
Well, you could send everybody here a box of .22LR...
Or maybe just a dollar each if you are a bit short until payday... [8D][;)]
Henry has a long history of doing things right the first time and taking care of any complaint has always been a top priority with them.
Just the same, I would recommend them and can't wait to put some ammo through this gun.
quote:Originally posted by fishkiller41
This entire thread is kind of surprising to me.
Henry has a long history of doing things right the first time and taking care of any complaint has always been a top priority with them.