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Impressed with Ruger Service Center
heavyiron
Member Posts: 1,421 ✭✭✭
Hi,
I have a New Model Ruger Super Blackhawk that I bought used in 1989. The pistol was manufactured in 1974 - 2nd year production for the New Model. Therefore, it is approximately 43 years old.
It was used heavily for hunting, silhouette shooting, and of course lots of practice and sometimes protection. I always took good care of it and it always did what it needed to do.
In January 2017 I checked the barrel-cylinder gap and discovered it was about 0.012 to 0.013 inches. I am not obsessive about barrel-cylinder gap measurements, but this was excessive. I talked to Ruger about it and they said send the pistol in and let them evaluate it.
The pistol was sent to Ruger on February 6th and was returned yesterday February 24th - a total of 18 days including shipping both ways! I was expecting at least a month or two at Ruger service.
Ruger evaluated the pistol and tore it down and replaced all worn parts (as well as non-factory parts) adjusted the barrel, fit a new ejector housing and installed new trigger return spring and mainspring. They performed a safety function test and range testing. The barrel-cylinder gap now measures 0.004 inches. It looks and feels like a new gun.
Even more surprising - I asked how much the bill was for the Ruger service and was told $0.00. The only money I put out was for initial shipping to Ruger.
I know other people have expressed bad experiences with Ruger service but I am well pleased with my experience. Just thought I would pass this along for others who own Ruger products or are potential Ruger buyers.
Thanks for listening.
Heavyiron
I have a New Model Ruger Super Blackhawk that I bought used in 1989. The pistol was manufactured in 1974 - 2nd year production for the New Model. Therefore, it is approximately 43 years old.
It was used heavily for hunting, silhouette shooting, and of course lots of practice and sometimes protection. I always took good care of it and it always did what it needed to do.
In January 2017 I checked the barrel-cylinder gap and discovered it was about 0.012 to 0.013 inches. I am not obsessive about barrel-cylinder gap measurements, but this was excessive. I talked to Ruger about it and they said send the pistol in and let them evaluate it.
The pistol was sent to Ruger on February 6th and was returned yesterday February 24th - a total of 18 days including shipping both ways! I was expecting at least a month or two at Ruger service.
Ruger evaluated the pistol and tore it down and replaced all worn parts (as well as non-factory parts) adjusted the barrel, fit a new ejector housing and installed new trigger return spring and mainspring. They performed a safety function test and range testing. The barrel-cylinder gap now measures 0.004 inches. It looks and feels like a new gun.
Even more surprising - I asked how much the bill was for the Ruger service and was told $0.00. The only money I put out was for initial shipping to Ruger.
I know other people have expressed bad experiences with Ruger service but I am well pleased with my experience. Just thought I would pass this along for others who own Ruger products or are potential Ruger buyers.
Thanks for listening.
Heavyiron
Comments
Even more surprising - I asked how much the bill was for the Ruger service and was told $0.00. The only money I put out was for initial shipping to Ruger.
This post (probably repeated in other venues?) is exactly the "payment" they were looking for.
Glad you had a good experience.
But to their credit when they could not get the X-GI to work they didn't foster it off on the buying public - like a lever gun from another company was - it was designed for long cartridges such as the 35 Remington and they tried to make it work as a 44 magnum - I had one - sent it back several times - they charged me to "fix" it - "riggghgghhhht". I got rid of it to a gunsmith who used it for a parts gun.
Best Regardds - AQH
I called Ruger, they e-mailed me a shipping label and I sent it in. They did a rock-solid repair AND replaced all the springs for no charge.
There's a reason I have a safe filled with more Ruger firearms than any other brand...