Ruger took good care of me!

NOTPARS

In 1999 I purchased a new Ruger KP944, an auto in .40 caliber. Because of two elbow operations, I didn't get to shoot the gun until late 2000 or early 2001. The gun jammed, and jammed bad, right out of the box. At first it failed to extract. And then it stove-piped. After 400 to 500 rounds, it went from 6 to 10 jams per 20 rounds down to 2 to 3 jams per 20 rounds. But it always jamed. Based on the advice I received here, I tried different ammo (8 different brands and no reloads), changed my grip (I was under the impression that "limp-wristing" met something else and that wasn't my problem), and even went through 5 different magazines. Finally, I wrote to Ruger and they said send it back. On 19 December I dropped the pistol off at the store where I purchased the gun. The owner must not have been paying attention because, instead of sending the gun to Prescott Arizona per Ruger's enclosed instructions to me and him, he sent it to New Hampshire. Now, instead of getting the gun back in the middle of January, it might be the end of February or into March. I called Ruger and they said they sent the gun to Arizona and would see what they could do. I received my pistol on the 3rd of February, they changed the extractor, and did not charge me for shipping, parts, or labor!!Now that is service. I have yet to fire it but am confident it will do fine. Its great to find a company that stands behind their product like this! THANKS RUGER!!!

Gordian Blade

And thanks, Bill Ruger, for limiting us to 10 rd mags. I'm joking -- sort of -- because I own a Ruger product myself and I hope they take care of me if anything goes wrong. Nevertheless, I don't like what Bill Ruger said: "No honest man needs more than 10 rounds in any gun." I consider myself an honest man and I consider that remark just plain ignorant.

old single shots

I agree with you.About 6 or 7 years ago i sent an old mark 1 pistol back to them.It had been fired thousands of rounds, and was just worn out.I expected to pay for the repairs.In about 3 weeks i got the pistol back with a list of parts they had replaced.Almost everything but the barrel.NO CHARGE.When it comes to customer service they are NO 1 to me.

mmakein

I want to take this opportunity to put a plug in for Marlin and the excellent customer service I received from them. I have a Camp 9 that came apart while I was cleaning it, springs, small parts everywhere. I took it to three different gunsmiths, nobody could get it together. I sent it into Marlin with instructions to simply put it back together. Four weeks later, I got it back and was happily surprised to see that they replaced the mag well, entire trigger assembly and slapped on a new, checkered hardwood stock free of charge! Now that's going over and above.

Gordian Blade

I have one of those Marlins myself. I recently made the mistake of disassembling it with the bolt locked back, and got the same parts all over problem. I got it back together myself, though. Maybe I shouldn't have. Hmmmm....

NOTPARS

For Gordian Blade, You've got a point about the 10 round mag deal. I don't recall if that law was passed by Congress and signed into law by the President or just resulted from an executive order. In either event, do you think there will be any moves to try and get the current Congress and or President to undo that nonsense?

Gordian Blade

NOTPARS, it was a law passed in 1994 that dealt with "high capacity magazines" and "assault rifles." You can blame that law for the screwy definition of "assault rifle." It is due to sunset in 2004. The idea was to give it 10 years to see if it would make an impact on reducing crime. I have been trading emails with a group that is trying to put together a grass roots effort to locate and push the right pressure points to let this one sunset. I can't say that we've come up with any earth-shaking new ideas, just the old tried and true methods of pushing for or against any legislation.Now in addition to the federal law many states have similar or worse laws that will still be in effect if the federal law sunsets.

mmakein

There are so many hi-cap mags floating around, unless the govt. can commit itself to chasing them all down, these silly bans won't have the desired effect. That's the one thing we have in our favor, a system of govt. that can never truly commit itself to anything. Our country is built on compromise. Can you think of any major political, social or military decision that hasn't been middle-of-the-road? Are we, for example, doing all we should to fight this war against terror? How about illegal immigration? What about education or social security? The same goes for gun control, thank goodness. If there's one thing the politicians have learned from the last election, gunowners have a voice and a vote that matters. I'll have to admit that I probably would never have bought my first gun if I was absolutely sure that nobody else in our society (save police and the military) had them. This, of course, isn't the case. I know full well that there are thousands of friggin' gangsters punks here in LA who are emboldened by that fact that legal gun ownership in CA is getting more and more restrictive. Will our lawmakers ever commit themselves to chasing down every single legal and illegal gun floating around in our society? True to form, no way. And thank goodness!