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Rem700PSS Stock - crack ????
altos
Member Posts: 187 ✭✭✭
My .223 PSS was received today as part of an FFL transfer. I checked out the rifle at my local shop and it looked like a new rifle. What else can I say. As the guy behind the counter was playing the paperwork for the background/10 day wait, I had nothing to do. So I looked closer. On the bottom side, starting from the area of the front trigger guard screw, there is a crack about 7/8", maybe 1 inch, heading forward towards the end of the barrel. Now... it's not a big crack but it's a crack... on an HS stock that is suppose to be the cats meow (trying to keep it clean).
Sending the rifle back to the seller (or Remington) is not my first choice. My first choice would be to have Remington replace the stock (and I will send back the original) avoiding more shipping and possible damage. I called Remington but they were closed. I will try again tomorrow AM. I email'ed their support group but any answer won't be immediate. The crack, IF I were to guess, appears to be a stress-crack from either overtightening or a lack of structural integrity around the front screw area on the stock itself. Frankly, I am surprised it could be cracked. The screw appears "normal", not beat on. The rifle appears to be new, unfired, bolt needs cleaning from the crap the factory puts on it... so it does not appear anyone diddled with it after the factory.
Am I be overly * retentive here ? It doesn't appear that the crack is a major disaster, but an HS shouldn't have this problem and it should be "right". I am sure that playing shipping-wars could/would solve the problem in 30-45 days. But is asking for a new stock after I send them a photo via email an unreasonable request ? Has anyone seen cracks at this location before ? I thought these stock were supposed to be more rugged.
Inquiring minds want to know (as they say).
Your guidance and insights are appreciated.
Thank you !
Sending the rifle back to the seller (or Remington) is not my first choice. My first choice would be to have Remington replace the stock (and I will send back the original) avoiding more shipping and possible damage. I called Remington but they were closed. I will try again tomorrow AM. I email'ed their support group but any answer won't be immediate. The crack, IF I were to guess, appears to be a stress-crack from either overtightening or a lack of structural integrity around the front screw area on the stock itself. Frankly, I am surprised it could be cracked. The screw appears "normal", not beat on. The rifle appears to be new, unfired, bolt needs cleaning from the crap the factory puts on it... so it does not appear anyone diddled with it after the factory.
Am I be overly * retentive here ? It doesn't appear that the crack is a major disaster, but an HS shouldn't have this problem and it should be "right". I am sure that playing shipping-wars could/would solve the problem in 30-45 days. But is asking for a new stock after I send them a photo via email an unreasonable request ? Has anyone seen cracks at this location before ? I thought these stock were supposed to be more rugged.
Inquiring minds want to know (as they say).
Your guidance and insights are appreciated.
Thank you !
Comments
If I'm wrong please correct me, I won't be offended.
The sound of a 12 gauge pump clears a house fatser than Rosie O eats a Big Mac !
If you can get away with sending in pictures and having it replaced, what are you going to do with the cracked one?
A great rifle with a junk scope,....is junk.
send out a replacement, with me returning the original stock.
ALMOST. Then the customer services rep checked the cost of
the PSS stock ($400), puckered severely and checked with ???
in the service dept, then said they couldn't do it that way on "police rifles" due to the high cost of the part.
Remington gave me the name/address of a shop that does warranty repair about 50 miles away. When I get possession my first
to-do is to take it there for a replacement stock, calling ahead to
make sure that they have it in hand when I arrive.
The Remington rep was very nice, said they have no issue in making
it right, and if the warranty repair place has any questions that
they should call Remington direct. It may be a brief pain to make
it right, but it's not a perfect world and how they constructively deal with problems is an important attribute.
If there are further developments I will post...
thanks !
Quod principi placuit legis habet vigorem.Semper Fidelis
So, Monday I make a phone call to Remington. Either they pull their head out of an orafice or the rifle goes back to the seller, I refuse the MC charges, etc., etc., lose the $70 bucks on the FFL transfer, Remington gets told to stuff it and a Sako or FNFAL is bought locally.
It's not supposed to be this hard on a "quality" product.
Marketing 101: a "happy" customer of a significant purchase relates the experience 3-5 times. An "unhappy" customer relates it 9-15 times. I hope Remington can do the math then "do the right thing".
Taking a deeeeeep breath.
SMILE...MAKE EM WONDER WHAT YOUR UP TO
$20 for the "real" paperwork and $50 for their time, total $70. Really. No b.s. If that makes you groan, the other two local shops were worse. The first gets $102 (20+82) and the second gets 20% of the cost of the rifle ! That's ok if your buying a $200 rifle... if.
Now, do I LIKE that ? Heck no. But, not having a license myself and living in a State that, ah..... is unique... has it's limitations.
the reason i asked is because the local ffl holder in abilene only charges 20 dollars and i thought that was excessive
SMILE...MAKE EM WONDER WHAT YOUR UP TO
Regardless, tomorrow I get to see how well Remington's reputation stands up.
Enjoy,