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Called Taurus about cylinder turning backwords.

The DutchmanThe Dutchman Member Posts: 811 ✭✭✭✭
edited November 2007 in Ask the Experts
They said it was a defect and to ship the gun back to them to repair it. I guess I'll have to UPS it back.
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Comments

  • BHAVINBHAVIN Member Posts: 3,490 ✭✭
    edited November -1
    IF it is a defect make them pay fir the shipping. Call them back and tell them that you should not have to pay to fix a defective gun. They should send you a Fed EX or UPS PPD shipping label. I have had this conversation with several gun companies (although not Taurus) and in every case when I made my statement I did not have to pay for shipping you just have to be willing to ask for it.
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  • vicg1vicg1 Member Posts: 1,033 ✭✭✭✭✭
    edited November -1
    quote:Originally posted by The Dutchman
    They said it was a defect and to ship the gun back to them to repair it. I guess I'll have to UPS it back.


    Which direction does it turn in?



    quote:Originally posted by BHAVIN
    IF it is a defect make them pay fir the shipping. Call them back and tell them that you should not have to pay to fix a defective gun. They should send you a Fed EX or UPS PPD shipping label. I have had this conversation with several gun companies (although not Taurus) and in every case when I made my statement I did not have to pay for shipping you just have to be willing to ask for it.


    They have no obligation to cover your shipping costs. They are nice if they do.
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  • v35v35 Member Posts: 12,710 ✭✭✭
    edited November -1
    If the hand spring is too strong or the hand and ratchet surfaces are rough, you can get a cylinder to follow the hand in the reverse direction if you go to cock and then uncock before the locking bolt locks. The S&W drops the locking bolt early, putting extra drag on the cyl.
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  • tr foxtr fox Member Posts: 13,856
    edited November -1
    quote:Originally posted by vicg1
    quote:Originally posted by The Dutchman
    They said it was a defect and to ship the gun back to them to repair it. I guess I'll have to UPS it back.


    Which direction does it turn in?



    quote:Originally posted by BHAVIN
    IF it is a defect make them pay fir the shipping. Call them back and tell them that you should not have to pay to fix a defective gun. They should send you a Fed EX or UPS PPD shipping label. I have had this conversation with several gun companies (although not Taurus) and in every case when I made my statement I did not have to pay for shipping you just have to be willing to ask for it.


    They have no obligation to cover your shipping costs. They are nice if they do.


    Well, I have 3 or 4 Taurus revolvers (all purchased new, one only two months ago) and they ALL will let the cylinder turn backwards. Are you saying that Taurus doesn't have an obligation to pay my shipping? Last time I shipped a handgun it cost me $53.00.
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  • OdawgpOdawgp Member Posts: 5,380 ✭✭
    edited November -1
    Are they all the same model?

    I have a tracker in 17hmr and I haven't tried to turn the cylinders backwards. I don't think it will but will check tonight.
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  • tr foxtr fox Member Posts: 13,856
    edited November -1
    Let me know. I have one 9 shot .22, and two .38 spl. 5 shot 2 inch barrell. Probably won't buy anymore Taurus revolvers.
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  • The DutchmanThe Dutchman Member Posts: 811 ✭✭✭✭
    edited November -1
    I will ship it on Monday. I'll keep you folks posted on the progress.[8]
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  • LOKO383LOKO383 Member Posts: 7,503 ✭✭✭
    edited November -1
    see ya in about a month or two..Dutchman..don't get in no hurry w/Taurus and their "customer service"..if that is what they want to call it..Loko [;)]
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  • The DutchmanThe Dutchman Member Posts: 811 ✭✭✭✭
    edited November -1
    quote:Originally posted by LOKO383
    see ya in about a month or two..Dutchman..don't get in no hurry w/Taurus and their "customer service"..if that is what they want to call it..Loko [;)]


    This is what I am afraid of....[V]
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  • OdawgpOdawgp Member Posts: 5,380 ✭✭
    edited November -1
    OK, I checked mine and the cylinder rotates counter clock wise (opposite of say a Ruger revolver) when being cocked.

    It functions perfectly fine the cylinder doesn't turn clock wise at all.
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  • The DutchmanThe Dutchman Member Posts: 811 ✭✭✭✭
    edited November -1
    Shipped it yesterday and they received it today. I am hopeful it won't take too long. Am thinking of getting a lightweight 38 special from them. If this goes well I will pick one up. I will let you folks know of the outcome.
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