Group of MORONS! long sorry

BobJudy

Good news - if you know someone who is a moron tell them they can get a job with Centurylink. Two weeks ago some snafu prevented anyone in my local exchange from calling any other phone exchange. Also no one outside of the exchange could call in. We could call the neighbors home phone but not their cell as it does not go through the local exchange. This was a problem for all the people locally. Used their chat to report the problem. The moron there kept asking if I had a dial tone and wanted to schedule an appointment 4 days in the future to have my phone checked. I asked why send someone to my house if it is a problem at the exchange? He said his computer showed no problems and wouldn't try to call my number. Signed off and then back in to get another service rep. Told them the other rep was a moron and explained what the problem was. Voila! 15 minutes later the phones were working properly.
Same problem today. Told the chat moron what the problem was and he wanted to send someone out to my home on the 21st! 10 days to wait for a serviceman to come tell me that my phone was O.K.? I asked if he was going to make hundreds of people wait 10 days to get their phones working properly. He said yes, sorry. Used the cell to call customer service. Automated systems don't give an option to tell what the problem is, just wants to make service call appointments. When I pushed the button to make an appointment it told me none were available! After trying it finally switched me to a real person. He was no help so asked for supervisor. She was an even bigger moron. Explained all over again and got the do you have a dial tone question. If I can call all local exchange numbers then why ask if I have a dial tone? I gotta a little irate and she passed me on to a head moron. He wanted to send someone out in 10 days also. Gave him several local numbers to try and see if maybe I was right and it wasn't my phone but something screwed up in the exchange. After a 10 minute wait he came back with the news that there was an area outage. I said I have been trying to tell you guys that for about an hour. The head moron said they would get right on it but it may be Monday before it is fixed. Wish I could get rid of the landline and DSL but it is about the only option to get reliable internet service in this area. Rant over, sorry it was so long. Bob

brier-49

Sounds like Frontier out here in my area

WearyTraveler

brier-49 wrote:

Sounds like Frontier out here in my area

Yes! FrontierNet SUCKS!

SCOUT5

Report this to the BBB in your state, enough complaints and the state will notice.

Service providers deal with the state to get permits etc. The state can make if hard on them if they are not providing adequate service. There should be a state agency for you to report consistent issues to. You could call your state representative and ask if the state is trying to recruit other service providers and if not why not and if so how soon can you expect to get better service.

The point is if the state starts questioning them on their service quality and long customer service waits they will start making changes.

Bubba Jr.

We used to have century link, and endured their p**s poor service for years before going to the SLIGHTLY better hughes net satellite system. On one of the MANY service calls to correct multiple issues, I got to talking to the service guy. He told me that CL had bought out the contracts of all of the expensive, experienced, service personnel and hired new people with no experience and very little training to replace them. And of course the poor service went right in the toilet after that.

I can confirm that the percentage of morons in their organization is higher than 95%. :evil:

drl50

CenturyLink is indeed a frustrating gang to deal with. They were our only game in town for years. Finally cell service was good enough to cut the line and say adios. We use a booster and wireless WiFi for internet now. Century Link was impossible. :x

BobJudy

Bubba Jr. wrote:

We used to have century link, and endured their p**s poor service for years before going to the SLIGHTLY better hughes net satellite system. On one of the MANY service calls to correct multiple issues, I got to talking to the service guy. He told me that CL had bought out the contracts of all of the expensive, experienced, service personnel and hired new people with no experience and very little training to replace them. And of course the poor service went right in the toilet after that.

I can confirm that the percentage of morons in their organization is higher than 95%. :evil:

Service was restored sometime during the night. Only a couple of hours arguing with MORONS to get them to look at where I thought the problem probably was.

Looked into Hughes net but neighbors have had nothing but problems with it. I have enough problems with DISH dropping out during rain, snow, clouds, etc... and don't want to lose my internet with every sprinkle of rain. My DSL line seems to be more dependable but slow. If I could get faster internet I could kiss Centurylink and Dish farewell. But for now I guess slow internet is better than no internet.

Oh they never called to say service was restored as they promised. Said they would call cell to let us know. The guy (MORON) was confused when I said why not call the land line if you get it fixed? After all that is what we need to check not the damn cell that we know is working. He kinda sputtered and said that makes more sense, we'll do that. Remember he was the supervisors boss. I guess the Peter principal applies to advancement at Centurylink. Bob

4205raymond

Confirm, same experience with Century Link. Dad was on oxygen in Central Virginia with a medic alert for a fall etc. Many times over the years I called because his telephone was not working. Impossible response time if at all. Last time I called I asked for a supervisor to come and talk to me. They said they would send a field supervisor. Never happened. Dad passed away and I kept house and phone service. Same horrible service. On one of my trips down to Va. I pulled cover from 3 foot terminal post on my property and never saw such a mess in my life. Called them up and cancelled service. They demanded $19 disconnect fee that they claimed was required by State of Virginia. I told them to go to H. Finally, after many months got a bill with "0" balance due.

bustedknee

Now calm down.

They turned off your service to prevent forest fires. Hahahahahahahahahahahahahahahahahahahahahahaha....

My uncle passed away. As executor, I called the phone company to stop his service.
They wanted a request letter from me and a copy of his death certificate.
I said, "Up yours! I have date/time and your name. I won't be paying any of your future billings."
Again, Hahahahaha-plop (laughed my butt off.)

dreher

Damnation I'm going to have to get my eyes checked!! I thought it said "A group of Mormons"!

hillbille

BobJudy wrote:

Oh they never called to say service was restored as they promised. Said they would call cell to let us know. The guy (MORON) was confused when I said why not call the land line if you get it fixed? After all that is what we need to check not the damn cell that we know is working. He kinda sputtered and said that makes more sense, we'll do that. Remember he was the supervisors boss. I guess the Peter principal applies to advancement at Centurylink. Bob

you can hope you got a supervisor, there may have been 2-3 guys in room just passing the phone back and forth, I have done this a time or two when I worked midnights, we closed at midnight never failed someone would call usually drunk, and raise hell about closing early, and they probubly showed up at 5 or 10 minutes after, and demand we be open 24 hours, I would tell them just minute I will get the boss, pick phone back up and agree with whatever they were saying and tell them the matter would get my attention and the employee would get a reaming....