Ford Dealer keeps bugging me

Sam06

There is a Ford dealer near me in NC that I took my wifes Edge in to get re-call work done. While it was in I asked them to fix a few things that I didn't want to do.

Bottomline they kept the car 3 days and didn't do anything I asked them to do except the re-call crap. Then they wanted to charge me for one of the things I asked them to do, which they didn't even try to fix.

So they keep calling me and emailing me for a survey on their performance. I am one of those people that if I don't have anything to nice to say I say nothing, especially about a business at least publicly(I will tell friends to steer clear).

So they called me again.........

I told the person I didn't want to do a survey

They keep pushing

They will not take no for an answer....................So I do the survey and I basically said their service sucks they failed to fix what I asked them to fix and then tried to charge me for it. I said they were pushy and I was lied to(which I was). I said I would never go there again and would not recommend them to anyone I know.....................

The Manager calls me

I told him you asked for it and there it is.

Now they want to fix everything for free....................to late I fixed it with parts I bought on RockAuto.

I hate going to a dealership..............

I hate working on new vehicles

And I hate pushy people.

Brookwood

I hear ya Sam, loud and clear!! I get harassed online to take surveys all the time. I tell them all to give me a year to make sure I am happy with their product!

Smitty500mag

Why do you answer your phone? I don't answer any calls that's not on my call list and sometimes I don't answer those either. My phone my convenience. My sister once ask what if we have emergency some night and you don't answer? I told her to call 911 cause I'm not a doctor plus I'm to far away to put out any fires. Leave a message and I'll call you in the morning...maybe.

Grasshopper

Thy want the "FIVE STAR" rating from the company to hang on their wall. Plus I believe the dealership gets something like money for it.

shilowar

Most of the time when you buy a new car, before you leave they tell you atleast three times that they have to have a perfect rating on the follow up survey, so please, please pretty please give us a perfect rating. The previous time I bought from this one dealer, i hammered them on the survey, because they took too long and then the salesman didn't even put gas in it before we left...sorry but every vehicle sold should leave with a full tank, I don't care if it's a used Fiesta off the budget lot or a $80K dually. So rightfully I torched them. Then i bought elsewhere, because of it. Well i ended up back there this go around and bought a new truck....they never called me for a survey. I've probably bought 1o vehicles from this dealer over the years, every time the survey...not this time..LOL...

US Military Guy

Many years ago, after getting a new job in another town about 30 miles from home. I decided I needed a new vehicle to make the daily trip.

I went to the local dealer that our family had been using for years. I told them to find me a vehicle and gave them the specific information on the vehicle I was looking for. They did not have one on the lot, but tried to sell me a used vehicle instead (not the same type). I insisted on the one I wanted and asked them to get on the internet and find one. They did. I was standing right there. It was located about 60 miles away in Missouri. They told me it was probably gone by now and would not even make the phone call to see. Then they tried again to sell me the used vehicle on the lot. I left.

The first day I got to work at the new job. I went to the local dealer on my lunch break and asked them to find me the vehicle I wanted. They said they would call me at work when they found it. They called later that afternoon and told me they found one about 60 miles up the road. I told them to bring it down. When it got there, I told them to install a rear bumper and then drove it home.

I made sure that pickup was serviced as often as possible at the family dealership. (I spent plenty of money at the other dealer, too.) I enjoyed watching them service my pickup that had been purchased at the other dealership.

When it came time to trade off the pickup, I went to the family dealership. I told them I wanted to trade the pickup for a van just like my grandparents had purchased there. I thought he was going to hurt himself "jumping into action".

Shortly after that I moved up the road to the town the pickup originally came from, when I was transferred there.

EELL

Sam, it sounds as if we are (were), using the same Ford dealership. I also live in NC (western), and had an F-150, and my wife had an Escape. Both purchased new at the dealership. Our experience with their service department left very much to be desired, and I expressed such with their managers. Their only concern seemed to be come back and see us when you need a new car. Well I now drive a 2019, Tacoma, and wife drives a 2019, Subaru Outback. Both purchased in Ashville. Money will spend anywhere.

Warbirds

I just bought another truck which required visiting 4 different dealers to make the best choice for me.

The calls and emails have been relentless from the dealers I didn?t buy from.

I have in-turn invoked some of their own medicine and in response signed them up to daily emails and text messages from:
[url] http://catfactsdaliy.com.yolasite.com/[/url] & the Nickelback band fan club- -both if which send daily emails.

Anywhere online Im asked for an email or phone number- no problem- let me just dig out the last car dealer?s contact info...

He Dog

I have my service done at the dealer (though not the one I bought it from which is 140 miles west). They work as cheaply and well as my previous mechanic and don't leave grease smudges behind. The started calling wanting to buy my truck when it had 5,000 miles. I told them not to call until 15 years or 250,000 miles. They have not called back. I do get a lot of junk mail with no name but I recognize the address and it goes straight from my PO box to recycle.

drobs

Contractor buddy of mine went to buy a dirt bike for his son. Went one dealer who wanted to run a credit check on him. They did and it came back pretty crappy. They wouldn't even talk to him after they ran his credit.

So he went up the street, bought the same exact motorcycle, put it in the back of his pickup, and drove back to the 1st dealer to show it to them. Cussed them out and said - Look what I bought with CASH you stupid ___'ers!

serf

Dealers are hurting and profits are down because common people have blown their money already on 7 years loans. Now they are looking for anyway
to stay afloat and the service dept is the only other revenue stream!

serf