Buyers disputing non-payment claims...

twothreefive

I have had a rash of new users not paying for items and then disputing the non-paying buyer claim.  I was wondering if anyone had any idea how long these disputes remain open before I get credit for my fees?  

Ricci.Wright

What are they disputing?? Either they paid or they did not.

twothreefive

Ricci.Wright said:

What are they disputing?? Either they paid or they did not.

I have no idea what they are disputing...  Just looking for a time line on how long it takes a dispute to be resolved.  I realize support is limited but I cannot get an answer to this.

mark christian

My last NPB  was in May and it took 28 days to issue a credit, but there was no dispute- he was a deadbeat.

The auction page dealing with resolving problems, which includes disputes, doesn't seem to cover your particular situation:

 https://support.gunbroker.com/hc/en-us/articles/223158767-Disputing-a-Non-Paying-Bidder-Report-

Grasshopper

I have one right now, he didn't pay and DISPUTED it. It is now 5 weeks plus, clowns to the left of me jokers to the right.

twothreefive

Grasshopper said:

I have one right now, he didn't pay and DISPUTED it. It is now 5 weeks plus, clowns to the left of me jokers to the right.

I have 4 of these right now - same exact situation.  2 of which have had there accounts suspended yet I still cannot get a credit 4 weeks later.

Locust Fork

They dispute things just to keep their accounts active is my guess.    It happens every once in a while here, but they eventually get hammered.    Send a message to customer support and they'll take care of things if it is blatantly obvious that they are non paying bidders.    

mac10

yep got one now too

hunter5000

I have one of these, trying to figure out what is happening. Non payer, but disputed!? He said before the auction was over, he wasn't paying. No reason other than changed my mind. Refused all efforts with a resolution, no counter proposal. Just No! It has been 6 weeks and I can't get squat out of Gun Broker. The only response was very lame, so I know nothing. He is actively selling, but a deadbeat on his buyer page. LOL