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Left my 1st ever F feedback
drobs
Member Posts: 22,531 ✭✭✭✭
I guess I need to start looking more closely at the feedback of GB's Top 25 sellers. This was a simple buy it now auction for a simple item. Seller took almost a whole month to ship.
Couple days after the auction closed, he sends me an email that he cant ship to a PO box and needs a physical address.
I respond that day with my physical address. No response back.
A week goes by, I send a follow up email asking if he shipped. No response.
Another week goes by, I call him, his response to my call - "I sent you and email requesting your physical address." I tell him I responded to that 2 weeks ago with my address.
He finally ships it.
44 F's in one month!
Comments
Thats kind of mean.
I left one on an FFL.... Never sent money.
Sounds like he deserved it.
Most of the very biggest sellers on GB don't carry the product on hand. They use fulfillment from wholesalers. So when the wholesalers get behind like they have been you see the horrendous shipping times. It happens everytime sales go up.
I think there should be some separation of sellers who sell their stock and companies that sell drop ship items.....this way the buyers know when they are potentially going to face a delay. I understand that drop ship works great to move high volumes of merchandise, and I'm not at all against how it works, but I have noticed that people don't realize when they are going into this sort of transaction sometimes.
Well, unless GB has changed their policy, drop shipping is strictly against the rules. If you list an item for sale you're supposed to have said item in hand and available for sale. Meaning it is not supposed to be also for sale locally in some store you have. One can get away with that as long as you remove the item for sale locally as soon as it gets a bid, or you cancel the auction as soon as you sell locally. There has been several times though when some seller "FORGOT" to take one of these very important steps. Of course you cannot cancel an auction with bids on it.
Pretty sure GB is happy to have 10-15 guys selling 1000s of guns everyday between them. Capt. Fun even told us on here one time about how cool ones integration software was in regards to how it interfaced with Gunbrokers software.
Must be the season. I just had to leave my first "F" for a seller too -- he had good feedback, but "went bonkers" (with some crazy idea in his head that I was "complaining" -- when I was actually quite pleased with my "purchase", snagging it for a good price in a listing that closed after midnight) after I had paid for the pistol and sent the FFL; he then refused to complete the transaction. He's dinged my perfect feedback with an "F" -- which he's not supposed to be able to do since he failed to complete his terms in our contract; so far 3 attempts with GB support (trying to get his feedback removed) seem to have "disappeared" into the AI system they appear to be using now to "resolve" support issues.
Your right, sellers are expected to make contact and ship promptly unless GB policy has changed. Pisses me off when this happens especially when it is part or something you need. Sellers like this should be red flagged.
There should also be disclaimers on sellers using Paypal as a means to pay for guns and ammo and components that violate PP policy.
Then you as the buyer usually end up with the reciprocal F feedback when you paid promptly.
I left my only F feedbacks for the drop-ship bait-and-switch type sellers as well. They use two names, they claim to be two different businesses... yet they have identical addresses in a small town in Alabama (it’s not a great seller like Kasey!) and both business names are intertwined on the BBB website.
Won an auction for 32 H&R dies, paid within an hour of auction close. This was shipped, from one of these two companies.
Won an auction from this same company for 200 .32 H&R brass. This, too was shipped.
Won an auction for more .32 H&R brass. This was paid within an hour, but never shipped.
Won another auction from a different seller for 500 .32 H&R, paid within an hour. Never was shipped, finally sent them both e mails after three weeks. Was told by both, separately, that they were awaiting product from Starline.
Checking the auctions closer, I realized these two were from the same tiny town.. further research showed both at the same address.
These “companies” both have Numerous other Fs on GB and beefs on BBB for this same type of stuff. Worse, the principals are listed as the same people, yet they’re each a “top seller” pretending to be different companies.
I cancelled my orders, went to Starline, got the brass direct from them for less.
GB should gave a strict policy; if you don’t have it you can’t list it.
Stay safe.
The way the world is changing there will be more and more drop ship type transactions. The warehouse that ships all of these things have hundreds of sellers pulling inventory from their locations. So, its all on the software to make sure everyone gets the things that they have pulled. I'm sure the sellers are just as frustrated as the buyers are when things don't go as planned.
LF, you are correct, IMHO these sellers do not belong on GB.
GB has a very strict policy of dealing with NPBs, buyers should expect the same from deadbeat sellers.
I left a guy an F for charging me $50 for shipping a gun that only cost him $10.90 to ship. His auction promised to charge actual shipping cost. I'm still waiting for auction support on that one. That was 4 months ago.
That's why I usually just click the "back" button when I see the "actual shipping cost" thing. If it was something I really wanted, I would email the seller and get that "actual shipping" quote. Did you do that? People seem to think actual shipping cost is the price stated on the shipping label. Not so necessarily. Suppose the seller had to drive 30-50 miles round trip to the post office . Well that could very well be @57 cents/mile. That trip could easily take him an 1 to 1-1/2 hours, which certainly could be billed at $15.00-$20.00/hr. Then there is maybe $5.00-$10.00 packing material, plus insurance on a firearm shipment. So my advice is if you're gonna bite on one of those "actual shipping cost" auctions you best find out exactly what that is prior to bidding.