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account status ??

I am in middle of an auction that i have been bidding on for about 5 days, i went to increase my bid and it gives me an error message about account privilege's. i sent e mail to support thru the link but i can't see anything on my account that tells me status or anything. i have not received any contact thru gun broker. i wish there was a number to call as my auction ends today. i can't contact buyer or anything. was all working fine prior to today. thanks for any help or insight.

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