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OakieOakie Member Posts: 40,519 ✭✭✭✭

Broke a decapping pin off a set of my 257 Roberts dies. Called RCBS this morning, and they are sending me a new one, plus an extra one, for free. Great company and they stand behind what they sell. Got talking to the service tech, and he is a huge 257 Roberts reloader. I think that is why he tossed in the extra pin for me. I think I might have to make him a turkey call, and send it to him. Oak


  • buddybbuddyb Member Posts: 5,222 ✭✭✭✭

    RCBS has the best customer service anywhere.

  • BobJudyBobJudy Member Posts: 6,410 ✭✭✭✭

    I recall the very few time that I had a problem, they treated me the same way. Great company to do business with!

    The other company with the same service is Dillon. I think I mentioned on here about a problem I had with a new Dillon shotshell press coming with a broken part. The tech said he would send me one and a spare along with a set of springs. I told him I didn't need the spare or the springs. He told me that I would lose at least one spring taking out the old part and the spare part was to be put on the shelf so that I would see it and remember their good service. You guessed it, even forewarned, somewhere in the basement is a spring that flew out. 20 Years and thousands of shells later the spare + 2 springs still sit on my shelf, reminding me of their great service. I wish all companies had the same service as RCBS and Dillon. Bob

  • Anti KueAnti Kue Member Posts: 191 ✭✭✭

    I've broken a few part and they have been great with replacing them. If you have the replacable decapping pin you need to check the sizing plug that hold the pin occasionally to make sure it is tight, if it gets too loose the pin will not line up and could break. Also make sure the nut holding the shaft is tight or the same thing could happen. I have had both happen to me over the years.

  • Kevin_LKevin_L Member Posts: 1,344 ✭✭✭✭

    @Oakie : the turkey call is a fantastic idea! Very nice way to say 'thank you'.

    "...the right of the people to keep and bear Arms, shall not be infringed." 🍺 🇺🇲 🍔

  • 62vld204262vld2042 Member Posts: 928 ✭✭✭✭

    In almost 50 years I've, more than a few times, needed to get replacement RCBS parts. RCBS always sent everything gratis.

    The last time was for some 17PPC fl dies. The 17cal. decapping/expanding rod tip was too large in diameter, for the small 0.062" PPC brass flash hole. I checked with RCBS for a smaller decapping rod, since the 17cal. rods are one-piece. No I told them I would turn the diameter down myself.

    RCBS sent me TWO extra rods, should I need another.

    Great folks!👍😉

  • KenK/84BravoKenK/84Bravo Member Posts: 12,055 ✭✭✭✭

    I have an Oakie Turkey call. It's very nice. 👍😁

  • Okie743Okie743 Member Posts: 2,563 ✭✭✭✭

    I also buy RCBS stuff due to their good CS dept.

    They are still good people even in our changing times.

    I've bought used reloading stuff and they would make it good.

    Bought a used RCBS powder scale and the funnel was missing. I called them and asked about getting a funnel and the price. They said well send you one no charge.

    Also broke a RCBS kinetic bullet puller and ruined some of the shell holders. they send free replacements.

    Good people with easy warranty claims are hard to find now days.

    I have some lifetime warranty things from other companies but trying to get through to CS to discuss a replacement or get a RMA number is usually quite a hassel, especially by phone trying to get past the robot that answers the phone then listening to long haired music for 30 min's or longer then get dropped on a phone transfer to correct dept and email responses that are slow or non-existent or even trying to find CONTACT INFO. Sometimes requires lots of patience required because they hope you will just give up and go away.

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