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My recent experience with Lyman Customer Service

BHAVINBHAVIN Member Posts: 3,490 ✭✭
edited November 2007 in Perry Shooter Competition Shooting and Reloading Forum
I have a Lyman Pro Magnum 2500 tumbler. I have had it for about 18 months and it has been getting louder and louder. I have used this tumbler quite a bit and figured the motor was going bad. In my opinion it should last longer than 18 months as my Midway tumbler has been used alot harder for 12 years. Finally I called Lyman to see what they could do. They requested that I send it back which I did two weeks ago today. I had not heard anything on it until this afternoon. The door bell rang and Fed Ex dropped off my NEW tumbler. I did not expect them to fix it for free let alone get a whole new tumbler but I am very pleased with their customer service. I have it working right now and it is really quiet. I thought I would pass this along as you don't get top quality service much anymore and we should support the ones that have it. Thanks.
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Comments

  • richbugrichbug Member Posts: 3,650
    edited November -1
    I bought a new Lyman 2500 after ruining several Midway cheapies over the years. Figured a decent tumbler should last a while, and the larger capacity would make my life easier. After 30 days of use it died, and in the process smoked up my basement. Sent it back to Midway, and as usual their great customer service replaced it immediately.

    I like the tumbler, and think it was a good value if this one lasts. Only time will tell.
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  • codenamepaulcodenamepaul Member Posts: 2,931 ✭
    edited November -1
    What kind of life can one reasonably expect from a tumbler? I bought a Frankford Arsenal last year and tumbled less than 2K rounds before the motor bearing wiped on it. I haven't gotten around to contacting them yet, but I know I won't buy another. Not sure what I'll get-don't wanna spend a ton of cash.
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  • BHAVINBHAVIN Member Posts: 3,490 ✭✭
    edited November -1
    Well my original Midway 1292 tumbler (pre Frankford Arsenal) ran for 12 years and I ran it hard. My dad has had the same tumbler for 14 years and his is still going strong but he hasn't run his as hard. I have a buddy that has the Dillon CV 2001 big tumbler and it has been through a fire and runs 24 hours at a time usually and he has had it for at least 10 years. Call Midway I would be willing to bet that they will replace. It should last several years I think.
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