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PROBLEM WE HAVE IN CALIFORNIA, AT LEAST MY END IS THAT THEY (UPS) HIRES A BUNCH OF IDIOTS, AND THE TURN OVER RATE IS SO DAMN HIGH. THE MANAGER TOLD ME THAT THE INSTANCES OF THEFT ECT ARE EXTREMELY HIGH IN THE HUBS BECAUSE OF IT. THEY HIRE THESE CRACKHEADS WITH NO DAMN TRAINING, NO BACKGROUND CHECK,ETC AND EXPECT THEM TO NOT GIVE A PROBLEM.
I TRIED TALKING TO ups TODAY BUT THE SUPERVISOR ISPOKE TO WASNT IN. MODEL 1 SALES SAID THEY WERE GOING TO GO AHEAD AND RESHIP THE UPPER, BUT I THINK THAT MY BUDDY CANCELLED IT THRU HIS CC COMPANY SO I STILL DONT KNOW WHAT THE F IS GOING ON WITH ALL OF THIS.
quote:Originally posted by Fishing Guide
WELL, THIS IS HOW THE DAY WENT
this morning, i get up and i called model 1 sales at 7:00am my time (9 there time in the morning) and spoke to one of the ladies there. i explained everything to them, and had them verify that it was supposed to be signature required ( which they did) . they said that they were very sorry, that they were going to call UPS and have them check into it, and i would hear back from UPS within 1 to 2 hours.
2 hours pass
i get back on the phone and call model 1 sales. i got the same * the phone, and she told me that she had spoken to UPS and UPS stated that the setup was delivered to the WRONG ADDRESS and that it would be picked up and id have it in my hands before 12:00PM pacific time. WOOHOO!
I get back on the phone, and i call UPS personally. i explained everythin g to them, gave them the tracking number and my inf,etc....."were sorry, we cant find anything, whats the shippers phone number?".. gave them the shippers telephone number and they found the info. they tell me "it was mis-delivered to XXXXXX 299 highway" i told them, how is that being mis-delivered, as that is MY address!...they said they would look into it, and call me back
about 5 minutes after i hung up, the driver shows up..he looks around the front, and then knocks on my screen all pissed off. he said" im supposed to come by here and pick up a package that was mis-delivered" i told him there wasnt a package mis-delivered and that he supposedly delivered 2 packages to me on friday ( i didnt even know the model 1 package was supposed to be delivered on friday!). he said he did, and he left them next to the front door. i told him i didnt get them, and he went ballistic,accused me of LIEING and stealing the packages ( stealing my own stuff,i like that...im 40, own my own home outright, own 3 harleys, a super nice completely restored 1967 mustang show car with a fat built up 400HP 289,a nice bass boat (and 4 other boats on top of that) and more guns and toys than anyone could ever hope for,i have nothing financed and live free and clear, and this guys accusing me of taking my own package....i love it, i bet i make more in 2-3 months than this guy makes in a YEAR.) and that he was going to call the FBI. i told him go for it . i wasnt home when he delivered them, a signature was required ( i am a firearms dealer, and UPS already knows that regardless they arent supposed to leave packages as i dont want firearms left in front were someone could steal them, and the supervisor i spoke to said the driver knows better as its right there on file).
( so not only was it marked signature required when it was ordered specifically, the driver was supposed to collect a signature regardless!..he didnt)
the driver leaves all p*ssed off cussing me, so i get on the phone and call his supervisor directly. i was on the phone with his supervisor for a good 45 minutes. i explained the situation to him, and what the driver had done and all he said was "well the guy is having a stressful day" ( i would imagine because i think that if a package is signature required and the driver leaves it without a signature, and something happens the drivers liable for it). i had the number for the hib and the supervisor because ive a had times in the past where they have lost,stolen,opened up,crushed,destroyed,etc my packages and ive filed like 6-7 formal complaints in the last 2 1/2 years) ( which i was told today by the UPS supervisor had been put on the back burner in the past, and they nev er got to them) in the past. i told the supervisor today i wanted a complete and total investigation done, and that i wanted a telephone number to whomever handles there investigations in this area as i wanted this problem solved, period. he said "ill get the number looked up and i will call you back directly with it"...thats the last i heard from him. i called him 3 more times today to try to get the info and each time he "was out" doing something else.
THEN, i by chance ran across a number online to call UPS corporate DIRECTLY ( 1-404-828-6000 ) in an attempt to lodge a formal complaint. i got the receptionist guy, and explained what was going on, and he told me "thats to bad sir, hold on and ill transfer you to someone who can handle this for you".....he transfered me, the phone rang 4 times, and someone picked the phone up and hung it up without saying boo. i tried 6 more times to call them, and after the first time no one answered the phone.
i tell you what guys, i wish there was some way to get a class action lawsuit going on them and sue there arses. we did some research online today about UPS and the way they do business, and from what ive read, there a bunch of thieves and liars. it wouldnt suprise me if the driver didnt take the stuff himself and say it was delivered.
OK......so after all of this, i call model 1 sales back. they tell me that there waiting for UPS to call them back before they will do anything. i asked the guy i spoke to (im presuming it was the owner) if it was possible to tell UPS that if the package turns up to send it back to them, and in the meantime, ship me out another package. the guy said "NO, we cant do anything until we hear from UPS. if the package was stolen, we will have to file a claim with UPS and then, once they pay for it, we will send another package out to you" i asked the guy, ok, then how long will that take?...he said" i dont know. UPS could find the package tonmorrow, or it could take 3 months to collect from them. regardless were not doing anything till we get things settled with UPS"
what a joke. i called and told my friend to call his CC company and explain all of this to them and cancel the transaction.
( so not only was it marked signature required when it was ordered specifically, the driver was supposed to collect a signature regardless!..he didnt)=
Two Felonies Here,
The Scanner the driver carries will not close the stop without a signature, So someone else had to sign it(driver?) Forgery
You where charged for shipping that required a signature and never received it. Fraud
I'm still in limbo. I'm getting pretty irrate. They promised I'd have something by the end of the week or today... But nothing. In fact, today when I called, the lady on the phone was acting like all ignorant, like she didn't know what was going on, or didn't even remember me. So of coarse I had to make an * of myself, which I felt bad, but thats the only way they remember you. Anyway, she said she'd call back but did not. I'm irrate and irritated. I'm calling back tomorrow, and trying to keep my composure.
Seriously it would have just been easier if they would have said "Sorry your out $400, not our problem." Rather than get my hopes up and string me along. But I've still got some hope and now some anger. Before I might have just taken my loss, but now I'm not. I want resolution...
Well mine may get better but this makes me really worry.
quote:INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
Now my Problem is I will be out of town for two days the 1st day it is to be delivered I will be gone. Now I have to try and have UPS Hold the package At their place.
quote:Originally posted by leeblackman
Fishingguide, I'm glad you got resolved man.
I'm still in limbo. I'm getting pretty irrate. They promised I'd have something by the end of the week or today... But nothing. In fact, today when I called, the lady on the phone was acting like all ignorant, like she didn't know what was going on, or didn't even remember me. So of coarse I had to make an * of myself, which I felt bad, but thats the only way they remember you. Anyway, she said she'd call back but did not. I'm irrate and irritated. I'm calling back tomorrow, and trying to keep my composure.
Seriously it would have just been easier if they would have said "Sorry your out $400, not our problem." Rather than get my hopes up and string me along. But I've still got some hope and now some anger. Before I might have just taken my loss, but now I'm not. I want resolution...
From what I read, his situation is not resolved, it it still ongoing!
i guess we will see how the crow flies though as im waiting on several other packages that are supposed to be comming via UPS in the next day or two. hopefully the things will be OK....i also setup a hidden surveillance camera out in my front, so ill be able to see every little thing that they do.
jma2006
yea, i was under the same impression on the signature thing, but the manager down at UPS told me that it is the "drivers discression" on weather to leave a packag ewithout a signature or not. i have to be quite honest with you though. my ups driver knows that i am in the firearms industry, and has always had specific instructions never to leave a package without a signature. i am really wondering if the problems i have had have been from him pilfering stuff from my shipments. i already know the guy doesnt do his job. he goes over to friends houses here in our town and sits, sometimes for hours. ive walked in the local bar and saw him sitting there, middle of the day having "lunch" with a beer and a shot in front of him. ive seen him leave his truck wide open and go into businesses up here and say in for as much as 1/2 hour-45 minutes or so....the guys a real freakin flake. i sure hope he gets busted doing something he shouldnt be.
Well just got an e-mail from the seller it made it back to him. Here is his E-mail.
"Came home and the upper was on my front porch. It looks like the box sustained some damage. It looks like the barrel has a slight bend where it goes into the receiver (maybe stepped on and damaged the barrel extension on the receiver) and the handguards have fine cracks in them also. If you want I will refund your money including shipping. Let me know. Sorry about the news"
So Looks like a refund. Really hope he can stick it to UPS.
UPS tried to deliver the replacement to me for mine this morning, and i refused it. i had 2 boxes comming, and when the ups guy came ( a different one than my normal UPS guy. the new guy said that my regular guy got put on a 30 day "leave of absence" over the BS at my place) he had 3 boxes, one from model 1 sales. it was crushed and damn near looked like it was ran over. i didnt even touch it, i sent it directly back to model 1 sales. man, talk about ticked off....
hey, if anyone lives in californ ia that has problems with UPS i have the telephone number for the UPS security supervisor for the ENTIRE STATE of california, and also the manager for UPS for the ENTIRE STATE now, not just a regional manager.
Finally closure!!! Thank you Model 1 Sales, and you still have my business And I am very pleased with the product you supplied.
UPS on the other hand, I don't care if your the cheapest or what, will never have my business again. You are the worst shipping company available and you are a shame to unionized labor. Your employees are paid well and have good benefits, and do horrible work from the Southeast Texas area.
Monday I got my replacement from Model 1 for the package that UPS lost and never recovered... The people at model one put up with me, but followed thru. In fact, I even believe they may have taken a loss for me, and for that I am very greatful. I will continue to give you my business and maybe you will be able to break even.
Comments
I TRIED TALKING TO ups TODAY BUT THE SUPERVISOR ISPOKE TO WASNT IN. MODEL 1 SALES SAID THEY WERE GOING TO GO AHEAD AND RESHIP THE UPPER, BUT I THINK THAT MY BUDDY CANCELLED IT THRU HIS CC COMPANY SO I STILL DONT KNOW WHAT THE F IS GOING ON WITH ALL OF THIS.
WELL, THIS IS HOW THE DAY WENT
this morning, i get up and i called model 1 sales at 7:00am my time (9 there time in the morning) and spoke to one of the ladies there. i explained everything to them, and had them verify that it was supposed to be signature required ( which they did) . they said that they were very sorry, that they were going to call UPS and have them check into it, and i would hear back from UPS within 1 to 2 hours.
2 hours pass
i get back on the phone and call model 1 sales. i got the same * the phone, and she told me that she had spoken to UPS and UPS stated that the setup was delivered to the WRONG ADDRESS and that it would be picked up and id have it in my hands before 12:00PM pacific time. WOOHOO!
12:00PM-NO PACKAGE
12:30PM-NO PACKAGE
1:00PM-NO PACKAGE
I get back on the phone, and i call UPS personally. i explained everythin g to them, gave them the tracking number and my inf,etc....."were sorry, we cant find anything, whats the shippers phone number?".. gave them the shippers telephone number and they found the info. they tell me "it was mis-delivered to XXXXXX 299 highway" i told them, how is that being mis-delivered, as that is MY address!...they said they would look into it, and call me back
about 5 minutes after i hung up, the driver shows up..he looks around the front, and then knocks on my screen all pissed off. he said" im supposed to come by here and pick up a package that was mis-delivered" i told him there wasnt a package mis-delivered and that he supposedly delivered 2 packages to me on friday ( i didnt even know the model 1 package was supposed to be delivered on friday!). he said he did, and he left them next to the front door. i told him i didnt get them, and he went ballistic,accused me of LIEING and stealing the packages ( stealing my own stuff,i like that...im 40, own my own home outright, own 3 harleys, a super nice completely restored 1967 mustang show car with a fat built up 400HP 289,a nice bass boat (and 4 other boats on top of that) and more guns and toys than anyone could ever hope for,i have nothing financed and live free and clear, and this guys accusing me of taking my own package....i love it, i bet i make more in 2-3 months than this guy makes in a YEAR.) and that he was going to call the FBI. i told him go for it . i wasnt home when he delivered them, a signature was required ( i am a firearms dealer, and UPS already knows that regardless they arent supposed to leave packages as i dont want firearms left in front were someone could steal them, and the supervisor i spoke to said the driver knows better as its right there on file).
( so not only was it marked signature required when it was ordered specifically, the driver was supposed to collect a signature regardless!..he didnt)
the driver leaves all p*ssed off cussing me, so i get on the phone and call his supervisor directly. i was on the phone with his supervisor for a good 45 minutes. i explained the situation to him, and what the driver had done and all he said was "well the guy is having a stressful day" ( i would imagine because i think that if a package is signature required and the driver leaves it without a signature, and something happens the drivers liable for it). i had the number for the hib and the supervisor because ive a had times in the past where they have lost,stolen,opened up,crushed,destroyed,etc my packages and ive filed like 6-7 formal complaints in the last 2 1/2 years) ( which i was told today by the UPS supervisor had been put on the back burner in the past, and they nev er got to them) in the past. i told the supervisor today i wanted a complete and total investigation done, and that i wanted a telephone number to whomever handles there investigations in this area as i wanted this problem solved, period. he said "ill get the number looked up and i will call you back directly with it"...thats the last i heard from him. i called him 3 more times today to try to get the info and each time he "was out" doing something else.
THEN, i by chance ran across a number online to call UPS corporate DIRECTLY ( 1-404-828-6000 ) in an attempt to lodge a formal complaint. i got the receptionist guy, and explained what was going on, and he told me "thats to bad sir, hold on and ill transfer you to someone who can handle this for you".....he transfered me, the phone rang 4 times, and someone picked the phone up and hung it up without saying boo. i tried 6 more times to call them, and after the first time no one answered the phone.
i tell you what guys, i wish there was some way to get a class action lawsuit going on them and sue there arses. we did some research online today about UPS and the way they do business, and from what ive read, there a bunch of thieves and liars. it wouldnt suprise me if the driver didnt take the stuff himself and say it was delivered.
OK......so after all of this, i call model 1 sales back. they tell me that there waiting for UPS to call them back before they will do anything. i asked the guy i spoke to (im presuming it was the owner) if it was possible to tell UPS that if the package turns up to send it back to them, and in the meantime, ship me out another package. the guy said "NO, we cant do anything until we hear from UPS. if the package was stolen, we will have to file a claim with UPS and then, once they pay for it, we will send another package out to you" i asked the guy, ok, then how long will that take?...he said" i dont know. UPS could find the package tonmorrow, or it could take 3 months to collect from them. regardless were not doing anything till we get things settled with UPS"
what a joke. i called and told my friend to call his CC company and explain all of this to them and cancel the transaction.
( so not only was it marked signature required when it was ordered specifically, the driver was supposed to collect a signature regardless!..he didnt)=
Two Felonies Here,
The Scanner the driver carries will not close the stop without a signature, So someone else had to sign it(driver?) Forgery
You where charged for shipping that required a signature and never received it. Fraud
I'm still in limbo. I'm getting pretty irrate. They promised I'd have something by the end of the week or today... But nothing. In fact, today when I called, the lady on the phone was acting like all ignorant, like she didn't know what was going on, or didn't even remember me. So of coarse I had to make an * of myself, which I felt bad, but thats the only way they remember you. Anyway, she said she'd call back but did not. I'm irrate and irritated. I'm calling back tomorrow, and trying to keep my composure.
Seriously it would have just been easier if they would have said "Sorry your out $400, not our problem." Rather than get my hopes up and string me along. But I've still got some hope and now some anger. Before I might have just taken my loss, but now I'm not. I want resolution...
IL, US
Since the 4th.
Do not feel good about this.
quote:INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
Now my Problem is I will be out of town for two days the 1st day it is to be delivered I will be gone. Now I have to try and have UPS Hold the package At their place.
Fishingguide, I'm glad you got resolved man.
I'm still in limbo. I'm getting pretty irrate. They promised I'd have something by the end of the week or today... But nothing. In fact, today when I called, the lady on the phone was acting like all ignorant, like she didn't know what was going on, or didn't even remember me. So of coarse I had to make an * of myself, which I felt bad, but thats the only way they remember you. Anyway, she said she'd call back but did not. I'm irrate and irritated. I'm calling back tomorrow, and trying to keep my composure.
Seriously it would have just been easier if they would have said "Sorry your out $400, not our problem." Rather than get my hopes up and string me along. But I've still got some hope and now some anger. Before I might have just taken my loss, but now I'm not. I want resolution...
From what I read, his situation is not resolved, it it still ongoing!
i guess we will see how the crow flies though as im waiting on several other packages that are supposed to be comming via UPS in the next day or two. hopefully the things will be OK....i also setup a hidden surveillance camera out in my front, so ill be able to see every little thing that they do.
jma2006
yea, i was under the same impression on the signature thing, but the manager down at UPS told me that it is the "drivers discression" on weather to leave a packag ewithout a signature or not. i have to be quite honest with you though. my ups driver knows that i am in the firearms industry, and has always had specific instructions never to leave a package without a signature. i am really wondering if the problems i have had have been from him pilfering stuff from my shipments. i already know the guy doesnt do his job. he goes over to friends houses here in our town and sits, sometimes for hours. ive walked in the local bar and saw him sitting there, middle of the day having "lunch" with a beer and a shot in front of him. ive seen him leave his truck wide open and go into businesses up here and say in for as much as 1/2 hour-45 minutes or so....the guys a real freakin flake. i sure hope he gets busted doing something he shouldnt be.
I live in Oregon.
"Came home and the upper was on my front porch. It looks like the box sustained some damage. It looks like the barrel has a slight bend where it goes into the receiver (maybe stepped on and damaged the barrel extension on the receiver) and the handguards have fine cracks in them also. If you want I will refund your money including shipping. Let me know. Sorry about the news"
So Looks like a refund. Really hope he can stick it to UPS.
Wont happen My gueess is the package was not packaged right
quote:
OBETZ,OH, US 07/10/2008 5:40 A.M. OUT FOR DELIVERY
HODGKINS,IL, US 07/09/2008 5:23 A.M. ARRIVAL SCAN
CHICAGO,IL, US 07/09/2008 4:50 A.M. DEPARTURE SCAN
07/09/2008 3:20 A.M. ARRIVAL SCAN
OBETZ,OH, US 07/08/2008 10:00 P.M. DEPARTURE SCAN
07/08/2008 8:53 A.M. INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
HODGKINS,IL, US 07/04/2008 6:08 A.M. ARRIVAL SCAN
INDIANAPOLIS,IN, US 07/04/2008 2:59 A.M. DEPARTURE SCAN
07/04/2008 1:43 A.M. ARRIVAL SCAN
COLUMBUS,OH, US 07/03/2008 10:23 P.M. DEPARTURE SCAN
07/03/2008 8:24 P.M. ORIGIN SCAN
07/03/2008 1:06 P.M. PICKUP SCAN
US 07/03/2008 8:39 A.M. BILLING INFORMATION
RECEIVED
UPS tried to deliver the replacement to me for mine this morning, and i refused it. i had 2 boxes comming, and when the ups guy came ( a different one than my normal UPS guy. the new guy said that my regular guy got put on a 30 day "leave of absence" over the BS at my place) he had 3 boxes, one from model 1 sales. it was crushed and damn near looked like it was ran over. i didnt even touch it, i sent it directly back to model 1 sales. man, talk about ticked off....
hey, if anyone lives in californ ia that has problems with UPS i have the telephone number for the UPS security supervisor for the ENTIRE STATE of california, and also the manager for UPS for the ENTIRE STATE now, not just a regional manager.
UPS on the other hand, I don't care if your the cheapest or what, will never have my business again. You are the worst shipping company available and you are a shame to unionized labor. Your employees are paid well and have good benefits, and do horrible work from the Southeast Texas area.
Monday I got my replacement from Model 1 for the package that UPS lost and never recovered... The people at model one put up with me, but followed thru. In fact, I even believe they may have taken a loss for me, and for that I am very greatful. I will continue to give you my business and maybe you will be able to break even.