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Do you send your steak back if not cooked right???

Locust ForkLocust Fork Member Posts: 32,082 ✭✭✭✭
edited March 2014 in General Discussion
We went to Outback today for an early dinner. I got the ribeye and Larry got the Porterhouse....my oldest daughter got the filet. My daughter's was perfect, but both mine and Larry's were well done.

We ordered Medium. When the gal said....cut into your steaks and see if they are done like you wanted....it was the first time that I can remember that I was just NOT happy. It was tough as can be.

She took our two steaks back.....and insisted on getting them done right.

When she brought them out Larry's was fine and mine was overdone AGAIN. I told her not to worry about it at this point I was eating whatever they had on the plate. She took my meal off the ticket....and I tipped her what my plate would have costed for the trouble.

I had filld up on bread by this point and couldn't even eat the bits that were ok. My daughter took it home with her. I can only imagine what it was like once it gets re-heated. I'm guessing leather or such.
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Comments

  • mark christianmark christian Member Posts: 24,443 ✭✭✭✭
    edited November -1
    I don't go to a steakhouse to eat bread so if the meat is not cooked correctly it goes back until they get it right.
  • MG1890MG1890 Member Posts: 4,460 ✭✭
    edited November -1
    Never send food back to the kitchen.

    There are some gross things going on in there. I've seen it done.
  • Ray BRay B Member Posts: 11,822
    edited November -1
    I'll order a steak "rare" or "quite rare" and if I'm getting prime rib I'll ask for as rare as they've got. Generally if they err it's on the side of too rare- which is fine with me. I've yet to run into the smart A that sends it out raw, but if so, it could be easily fixed by about 6 minutes on the grill.
  • barbwiredbarbwired Member Posts: 7,924 ✭✭
    edited November -1
    I tell them there is no way they can under cook it but they can over cook it very quick. 1 1/2" porterhouse Turn the flame up sear it 1 minute on each side and bring it out. They never get it right.[:(!]
  • riflemikeriflemike Member Posts: 10,599
    edited November -1
    keep sending it back and eventually its free[:D] good job[}:)]
  • LesWVaLesWVa Member Posts: 10,490 ✭✭
    edited November -1
    Wont go to a steak house of any nationality on a Sunday. The they stay so busy that they cant get much right.

    I like steak prepared just about any way except burnt. I do not like to order a New York Stripe and have to send it back and wait an hour or two to get one right.
  • KEVD18KEVD18 Member Posts: 15,037
    edited November -1
    Never. Never ever. I have several friends in various levels of the restaurant business. While certainly not universal to every restaurant, since there isn't a sign on every front door stating whether the kitchen staff does or does not molest the food, I pretty much just choke down whatever they send me, unless it's truly inedible, and then I won't pay for it but won't order anything else
  • Irish 8802Irish 8802 Member Posts: 1,301 ✭✭✭
    edited November -1
    Outback,,Worst place to order a steak.IMHO food is just horrendous..
  • e8gme8gm Member Posts: 1,277 ✭✭✭✭✭
    edited November -1
    Kinda hard for em to screw it up for me. I just tell em, "Whack it's horns off, wipe it's butt and run it out here!"
  • pwilliepwillie Member Posts: 20,253 ✭✭✭
    edited November -1
    I eat steak at my house...You picked one of the worse chains for steak!
  • 1911a1-fan1911a1-fan Member Posts: 51,193 ✭✭
    edited November -1
    no under any circumstances, as a gourmet chef i spent years in kitchens from chains to 5star restaurant



    this is not fiction

    http://www.youtube.com/watch?v=SmzGaSQYznA
  • DocDoc Member Posts: 13,898 ✭✭✭
    edited November -1
    Somebody beat me to it.

    No. Never. Not THIS little black duck. Not even with a polite request for more cooking. I eat it as is or leave it.

    I never piss off someone with access to my food and I don't know what mood the chef is in. He may take offense at sending it back.
    ....................................................................................................
    Too old to live...too young to die...
  • pirate2501pirate2501 Member Posts: 1,851 ✭✭✭✭✭
    edited November -1
    I order rare if I want it medium. By the time it gets to you it rests for awhile and keeps cooking itself. [;)]
  • Locust ForkLocust Fork Member Posts: 32,082 ✭✭✭✭
    edited November -1
    I didn't ask to send it back....the server insisted on it going back once she saw our two steaks....and the second time they got it wrong I just kept it. I can't imagine what they do to food when someone is RUDE or acts awful when sending something back.

    My daughter really wanted a blooming onion....that is really the only reason we went there. I didn't expect a whole lot as far as the steaks go from this place. I don't think we will be back anytime soon. Its pretty rare that anyone craves a blooming onion...at least I hope so!!!
    LOCUST FORK CURRENT AUCTIONS: https://www.gunbroker.com/All/search?Sort=13&IncludeSellers=618902&PageSize=48 Listings added every Thursday! We do consignments, contact us at mckaygunsales@gmail.com
  • Rack OpsRack Ops Member Posts: 18,596 ✭✭✭
    edited November -1
    Nope. I'll choke it down...
  • JunkballerJunkballer Member Posts: 9,309 ✭✭✭✭
    edited November -1
    If you like steak cooked a certain way you best cook it yourself, I do and have always done right by myself [;)]. I LOVE GRILLING STEAK. [:D]

    "Never do wrong to make a friend----or to keep one".....Robert E. Lee

  • retroxler58retroxler58 Member Posts: 32,693 ✭✭✭
    edited November -1
    Nope... I eat and likely won't leave much of a tip or go back to eat willingly.
  • LaidbackDanLaidbackDan Member Posts: 13,142 ✭✭✭
    edited November -1
    I guess it's good that I'm cheap and don't eat out often, sounds like I'm saving myself from undo stress and possible misery
  • allen griggsallen griggs Member Posts: 35,692 ✭✭✭✭
    edited November -1
    MG1890 is right. You don't want to get too bossy with restaurant staff.
    If you offend the employees, the can do some nasty things to your food, and the waitress will watch them do it, and then she will serve you your new batch of food with a big smile on her face.
  • ChrisInTempeChrisInTempe Member Posts: 15,562
    edited November -1
    Rarely happens to me. I don't like it browned thru, but am very flexible on just how much pink is in there for a rare to medium.

    An old friend though would make them make it right and ain't above walking it back to the chef herself and having words. I've seen it done, a real performance artist. Woman is a regular force of nature.

    Of course, her idea of a rare steak is to insult the animal, toss some nasty language at it, hack off the steak while it's still hot under the collar for all the cussing, pass a match under it and slap it on a plate.

    That's a tad more color to the meat than I care for, but to each their own.
  • Dads3040Dads3040 Member Posts: 13,552 ✭✭✭
    edited November -1
    I have eaten at Outback once, and that convinced me to avoid it.

    Around here we have the Old Country Kitchen, and they do steaks the way you ask. The old one burned down in 1977, and my uncle was the guy who built the new one. My claim to fame was plumbing the liquor lines to the bar. [:D]

    My preferred method for cooking a steak is to walk it through a fairly warm kitchen at a brisk pace. [;)][^]
  • mlincolnmlincoln Member Posts: 5,039 ✭✭✭
    edited November -1
    I spent a long summer working in an Outback and I was very impressed with the quality of the food, the dedication with which it was cooked, etc. Very clean, very neat, very professional. The kitchen manager was top-shelf, and that probably had a lot to do with it.

    Several months ago, though, I went to an Outback for a meal and I was very disappointed in the quality of the food. Very middling, fries were cold, steak was very average, etc. Quite disappointing.

    If I'm at a very nice place and paying a lot for a steak, it needs to be right. If it's a quick meal or an average place, I'll eat what I'm served.
  • 4627046270 Member Posts: 12,627
    edited November -1
    Yep, the way I see it, if I am going out, and spending money, if its not right, I will send it back till I get it the way I want.
  • montanajoemontanajoe Forums Admins, Member, Moderator Posts: 60,240 ******
    edited November -1
  • fordsixfordsix Member Posts: 8,554 ✭✭
    edited November -1
    last time and never again i think the cook ,,,cooked his shoe[:(]
  • cranky2cranky2 Member Posts: 3,236 ✭✭
    edited November -1
    If I'm paying for it yes. I want it done my way. All a good steak needs is salt an pepper.
  • SGSG Member Posts: 7,548
    edited November -1
    Hell no! I like my steak without being marinated in body fluids or being used as a dust pan on the kitchen floor.[:D]
  • armilitearmilite Member Posts: 35,490 ✭✭✭
    edited November -1
    I rarely order any kind of steak, usually stick with sea food its harder to mess up. So to answer your question no.
  • bigoutsidebigoutside Member Posts: 19,443
    edited November -1
    I've never had wait staff ask me to check.

    So probably a feud between two of them.

    She was trying to get the cook fired. And might have succeeded.

    But not before he took a couple of whacks at your steaks. [xx(]

    I would not have sent them back. Just take it off the bill please. And don't return.
  • jltrentjltrent Member Posts: 9,344 ✭✭✭✭
    edited November -1
    I like mine well done, like others have said I will not send it back, but that will be the last time I eat there as there are plenty of other places.
  • mogley98mogley98 Member Posts: 18,291 ✭✭✭✭
    edited November -1
    I'm not a huge steak eater, but I do go to some restaurants where I personally know the owner or chef.
    I have total confidence where the owner acts as the expediter that anything that comes out of the kitchen is absolutely safe and not screwed with.
    I've worked with him and he would not only fire but probably bring charges against any employee that tried that crap.
    If you eat where they truly love serving food they can be proud of you really don't have to worry about wanting it right. They want it right too.

    Now if you eat at Outback, Applebees, Carabas, or whatever who knows.
    So I would not send anything back there.
    Why don't we go to school and work on the weekends and take the week off!
  • TxsTxs Member Posts: 17,809 ✭✭✭
    edited November -1
    quote:Originally posted by retroxler58
    I eat and likely won't leave much of a tip...So the server who's being paid less than minimum wage and depends on tips to make ends meet suffers for the shortcomings of the cook who was paid a full wage despite screwing up your meal?
  • gearheaddadgearheaddad Member Posts: 15,091 ✭✭✭
    edited November -1
    I eat out a lot. We love dining and great food.
    I try not to eat at chains at all if I can help it.
    Dining is kind of a lost part of American culture. Rush, rush, rush, in, out, turn the table, next!
    I do my best to patronize independent restaurants, diners, grills, etc.
    I like to enjoy a cocktail, hear about the specials or house specialties, enjoy a nice light appetizer, another cocktail, have my salad, then enjoy my entree. Maybe, look over the desert menu and/or have a nice cordial or liqueur. Usually 2 hours minimum at a nice restaurant. The chains can't deal with that!
    These days, if I make 7:00pm reservations we usually go at 6:00-6:30 and go right to the bar for our cocktail before we even tell the host or hostess we are there.
    When I order a steak, they can heat it up with a flashlight. I want it rare. Prime rib, I order as rare as they have available.
    However, give me a good crispy Bohemian Roast Duck with dumplings and Sour Kraut and I am one happy guy!
  • Rocky RaabRocky Raab Member Posts: 14,497 ✭✭✭✭
    edited November -1
    Sorta on topic...

    I patronize Outback whenever I can because they flew a 747 packed with steaks and pretty servers to Desert Storm for Thanksgiving in 1991. They'd get my business no matter what. But our local one does a fabulous job on food - and their pork chop is to die for.

    I do this very unusual thing in every restaurant I visit: I'm not only polite and friendly to the wait staff but I warn them in advance that I'm a big tipper. Funny - I never fail to get great service and food.
    I may be a bit crazy - but I didn't drive myself.
  • Horse Plains DrifterHorse Plains Drifter Forums Admins, Member, Moderator Posts: 40,234 ***** Forums Admin
    edited November -1
    quote:Originally posted by armilite
    I rarely order any kind of steak, usually stick with sea food its harder to mess up. So to answer your question no.
    Yep, me too. Spent my childhood rasing steaks. Have spent a large part of my adulthood raising steaks. Ain't interested in spending $20.00+ on a steak in a restaurant.
  • gearheaddadgearheaddad Member Posts: 15,091 ✭✭✭
    edited November -1
    I do this very unusual thing in every restaurant I visit: I'm not only polite and friendly to the wait staff but I warn them in advance that I'm a big tipper. Funny - I never fail to get great service and food.

    Well played! It's amazing how well a few smiles and good manners work in a restaurant....[;)][:D]
    I have some friends that we refuse to go out to eat with because they just do not know how to order and eat in a restaurant. [:(]
  • Rocky RaabRocky Raab Member Posts: 14,497 ✭✭✭✭
    edited November -1
    Thank you, gearheadad sir. One example:

    Last week, we took our daughter, SIL and granddaughter to a nice sushi place. Did my usual "warning" with a smile. They didn't charge me for LilBit's meal, every sushi plate that was supposed to have six items had eight, and I'm pretty sure we got one extra plate of sashimi. Bill came to $80 and I left them a $40 tip. (Full sushi dinners at $30/person is still dirt cheap.)
    I may be a bit crazy - but I didn't drive myself.
  • yoshmysteryoshmyster Member Posts: 22,065 ✭✭✭✭
    edited November -1
    Going to Outback or other chain looking for steak? That's crazy. My thought is those places are just a few steps above Denny's. Either lower the expectations or get what they're famous for. Blooming Onion.

    Now I was pleasently surprised with Claim Jumpers out off I-5 on my way back from Long Beach, CA. That was back in early 2000's so I don't know where they are since I dont have them close by to see if they now suck.

    As for a movie about the service industries look for "Waiting" with Ryan Renolds [:D].
  • Locust ForkLocust Fork Member Posts: 32,082 ✭✭✭✭
    edited November -1
    I'm looking forward to the day I get to eat at Bright Star in Bessemer....I hear that they have the BEST steaks a person could wish for. They are aged beef....which is not as common as it used to be. Plus, they are FAMOUS for having wonderful service and being a "upper class" place.

    Whenever I'm in Bessemer I'm usually picking up a car load of guns....so I can't stop and go eat there. One day....soon....I'm making the trip out there to just eat!!! None of this gun business!
    LOCUST FORK CURRENT AUCTIONS: https://www.gunbroker.com/All/search?Sort=13&IncludeSellers=618902&PageSize=48 Listings added every Thursday! We do consignments, contact us at mckaygunsales@gmail.com
  • gearheaddadgearheaddad Member Posts: 15,091 ✭✭✭
    edited November -1
    quote:Originally posted by Locust Fork
    I'm looking forward to the day I get to eat at Bright Star in Bessemer....I hear that they have the BEST steaks a person could wish for. They are aged beef....which is not as common as it used to be. Plus, they are FAMOUS for having wonderful service and being a "upper class" place.

    Whenever I'm in Bessemer I'm usually picking up a car load of guns....so I can't stop and go eat there. One day....soon....I'm making the trip out there to just eat!!! None of this gun business!


    Now your talking!
    Two of my favorite things favorite things. A car load of guns and a fine dinner![:D][;)]
    Life is too short to shoot ugly guns, and certainly too short to put off getting dressed up and going out for a great dinner with your spouse!
    I don't know anything about this restaurant is or how far Bessemer is, but if you have heard good things about it, I would make reservations and gas up the Camaro!
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