On the road again.....finally.....like a country song, everything was a hiccup, but we prevailed!
Locust Fork
Member Posts: 32,088 ✭✭✭✭
The last trip we didn't take my car....so I didn't know the tow thingamajig didn't work the tail lights of the trailer like they were supposed to. So, when we hooked up things and found the problem I headed off to the dealership to get them to fix this problem for the adventure that starts tomorrow.
They started off telling me that they were going to have to order the part and the soonest it could be here was tomorrow. Its my luck....but, like a hard headed woman, I do not accept this answer and start working the options I can think of. Steal a part off of a car on the lot....they didn't have one anywhere on the lot. Find another dealership with one......none were showing up in the computerized inventory. So, the guy started calling around. The closest thing he found was an hour away.......so off I went! I drove over, got the part, and brought it back to them for them to put it on. They started to tell me they were "booked up" and couldn't do it.....I demand the manager and he comes out and says the WILL take care of it, but it will take some time. I've been there since 7am, its almost noon and I'm still not sure it will get handled.
Then I tell the manager that I expect to be reimbursed for the $100 part I just bought. He starts telling me that they are only covering the labor, and I start to lose my ever-lovin mind in front of everyone. I yell out that covering labor on a brand new part that should be under warranty isn't helping me at all and not to act like it is. He tells me the part they had on order would have been free, but my emergency wasn't something he could be responsible for. I tell him I had no idea I needed to have my brand new car checked out to make sure everything was ready to go and I was going on a trip tomorrow and I expected this thing to be ready.
He backpeddles a bit and tells me he will cover it, even if he has to pay out of his own pocket. I sit back down and wait for it to be ready. The lady next to me had been there for an hour ....just for an oil change. I have had an oil change and it didn't take that long, she was not happy. After she left, an older lady sat next to me and told me she had bought a red Rav4 with black seats and it was the first time she had ever done anything like that on her own. Her kids were a bit surprised that she hadn't consulted them or checked around about doing something like that. The service guy came to her and said next time she got her oil changed it would be time for tires, so he gave her a heads up on the price of tires.
She is a retired lady with limited income, so tires being over $800 was a shocker for her. I told her she should check on line for cheaper prices and make them match it. I pulled Sam's Club up on my phone and showed her what I found.....the same tires were $119 each. She physically grabbed my phone and took it over to the service guy and showed him. He said give him a minute and he'd help her. She came back and sat down and said "they always do this to women." I just chuckled because I think overcharging is done to everyone at the dealership, not just women.
He came back and said.....in April they always have a buy one, get one free, promotion so she should make sure to come then. He looks over at me and says....YOU are ready. So, my work there was done and I headed back home. It only took EIGHT hours and me showing my true colors to everyone in the place, but we are good to go!
Comments
Good luck. Stay safe.
As Elmer Fudd would say "be verry verry careful".
Keep your space and stay alert. You got a lot being moved by a little.
That picture makes the trailer look longer than it is. Its just a fuzz longer than the car is.
Good work at the dealership, LF! Way to stand your ground!
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glad it worked out for you
some times kind words and being polite just gets you know where but its always my and I am sure your 1st attempt but when that fails 🤬
.. its amazing how well they respond if you get a bit loud in the show room about them not wanting to cover or repair something that is covered
Ditch-Runner is correct about making noise but it's not just women that get this treatment. These folks will try to get every $ they can from the customer.
They don't call them stealerships for nothing.
Buttt, some ot the mechanical issues can only be solved with dealership owned software.
Looking back at this nonsense I realize they should have ordered the part in when I called to tell them it wasn't working.
They SHOULD have seen the only part it could be that was......isn't in stock. They SHOULD have ordered it and had me come in at 9am which would have been the perfect way to have handled this.
Instead, they had me come in at 7am, wasted my entire day by TRYING to get out of handling it and making me pull them through the mud to get it handled.
Awesome! I am planning on sending him pictures of me sitting on my rear end as much as possible while he's on the trip. 😀
The vehicle should have had it on when you bought it.
Ken you and Barry best be careful. Ole man winter is knocking on Friday's door, or may be in the living room by then.
Back to repairs. I had a piece of heavy equipment that needed an automatic throttle down switch. No way the company service man would bring one with him. He came out assessed ( wow that is a lot of ssss's) the problem, back to shop an brought the new one, double charged for trip. About 320 miles for 2 round trips. Played like a fine violin.
The part was there, but it didn't work the tail lights.....so the part had to be replaced.
How did you know what part was faulty?
The part that did not work. Don
The lights didnt work but did they replace the lights?
Have a fun safe trip!
No brother. You use a meter or test light and trace power. Power into the switch but not out on the wire going to the brake lights, voila, bad switch.