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Just got cursed by customer service ! Fred Bear
mauser_central
Member Posts: 733 ✭✭✭✭
I bought a 3 pack of bear/Jennings carbon bolts to try out, well being new to crossbow's [ by the way thanks juju [:)]] i don't know that much about them nor the acc. for them. I Get these bolts home and i discover that both ends of each bolt have an insert that a field tip or broadhead would thread into. So i go looking for nocks that thread in online , don't find any and i start to wonder was this a mistake at the manufacture? so i found bears cust service number call them Explained it to this guy [ Eric ] he's lost takes my name and number then calls back 10 min later and says what was your problem again? I explain it, then another guy speaks up and says thats the way we make them they don't have nocks we use inserts instead , just shoot them that way ! I say ok so they don't use a screw in nock? he says no, i thank them and before hanging up i hear the guy that told me this say '' That Stupid Son of a Bit-ch '' then click as the phone hung up.[:(!][:(!][:(!]
ok I'm pissed but what do you do? [:(!]
and was he lying about the nocks and i believed him is that why he said that?[?]
"When a strong man, fully armed, guards his own house, his possessions are safe
~ Jesus Christ [Luke 11:21.6]
Mauser Central
MidwayUSA, if your not signed up for the Eblast alerts you are missing some great deals !
ok I'm pissed but what do you do? [:(!]
and was he lying about the nocks and i believed him is that why he said that?[?]
"When a strong man, fully armed, guards his own house, his possessions are safe
~ Jesus Christ [Luke 11:21.6]
Mauser Central
MidwayUSA, if your not signed up for the Eblast alerts you are missing some great deals !
Comments
You see, after lying the back end of the bolt agaist the cocked string and in the channel, I turn the bolt until one vane is inside the channel and two project up and at 45 degree angles from the left and right side of the bolt.
You do not need anything on the back of the bolt...as long as there are no sharp edges that will cut your line.
"They're in front of us, they're behind us, they're to our left and to our right...they can't get away now."
Chesty Puller, Chosin Reservoir, Korea
SEMPER FI
Edit: whoops...I see you got the dill holes name! Good for you, now drop the hammer on them.
"When a strong man, fully armed, guards his own house, his possessions are safe
~ Jesus Christ [Luke 11:21.6]
Mauser Central
MidwayUSA, if your not signed up for the Eblast alerts you are missing some great deals !
You should have called right back and asked to speak to the manager.
You would think they are used to dealing with novices. Totally uncalled for.
"Waiting tables is what you know, making cheese is what I know-lets stick with what we know!"
-Jimmy the cheese man
Thanks for the replies , im totally crossbow stupid i'll admit it, i'll start shooting them now that i know they are safe.
hey preban ,[:D] takes one to know one eh[?][:D]
"When a strong man, fully armed, guards his own house, his possessions are safe
~ Jesus Christ [Luke 11:21.6]
Mauser Central
MidwayUSA, if your not signed up for the Eblast alerts you are missing some great deals !
A letter has much more power than a phone call.
I worked as a Paramedic. If a customer called and complained to the EMS Director about one of us medics, that was a problem. If they wrote a letter to the Director, that was a bigger problem. If they wrote a letter to the Hospital Administrator [the Big Boss] that was a real big problem, even if the complaint had no merit.
Because then, the Big Boss was jumping on the Director's back to find out what was wrong, and the Director had to make damn sure that nothing was wrong.
So, find out who the big boss is up there and write a letter. Use names and dates, as best you can. Don't make up anything, don't even exaggerate.
If you are telling the truth, the rude pos who cussed at you will be in the deep doo doo, right where he belongs.
After all, if you knew as much as he does about crossbow bolts, you would have his job.
His job is to answer questions about people who know less than he does.
If everyone knew as much as he did, he would not have a job.
I say go to the Big Boss, because this girl you spoke with could be this jerk's boyfriend, she will take your complaint and throw it away.
This happened more than once at the EMS, a citizen would call in with a complaint, when I answered the phone. They would just start right in with the complaint. I wasn't a manager, but they didn't ask. So, if the guy was a buddy of mine, and the complaint had little or no merit, I would put on an authoratative voice, say "Yes M'aam, you are completely right" and "I will do all that I can to get this straightened out". Of course I had no power to straighten anything out, so I would take the complaint form and throw it away. If the complaint was about a guy I didn't like, I turned the complaint in to the Director.
If a letter came in to the Hospital addressed to Hospital Administrator, the medic was screwed, he better have some good answers.
Find the title, and/or name of the Big Boss at Bear, and write that letter.
mauser central [ who thinks rational after he calmed down ]
"When a strong man, fully armed, guards his own house, his possessions are safe
~ Jesus Christ [Luke 11:21.6]
Mauser Central
MidwayUSA, if your not signed up for the Eblast alerts you are missing some great deals !
But you still payed for a product and you're entitled to customer-service.
Offcourse they want the product and company to have the best reputation - that is not happening with rude support-staffs.
Once the word gets around, that they treat people like that - it will be a tough reputation to get rid of.
I think you did allright =o)
Probably would have done the same - I wouldn't have complained as such, but merely informed the supervisor or immediate superior of the treatment, if I thought it could be improved upon.
Helpfull professional and friendly staff always builds trust - one bad apple in the bunch, and the whole company suffers from a bad reputation.
Don't do anything that I've allready done - That'd be just plain STOOOOOOPID.
The only way to get stoned??? - Whisky on the rocks.!!
Fred Bear
by Ted Nugent
Album : Spirit Of The Wild
There I was back in the wild again.
I felt right at home, where I be-long.
I had the feeling, coming over me again.
Just like it happened so many times be-fore. eh.
The Spirit of the Woods is like an old good friend.
Makes me feel warm and good in-side.
I knew his name and it was good to see him again.
Cause in the wind he's still a-live.
Oh Fred Bear
Walk with me down the trails again.
Take me back, back where I be-long.
Fred Bear
I'm glad to have you at my side my friend
and I'll join you in the big hunt before too long
before too long.
It was kinda dark, another misty dusk
it came from a tangle down be-low.
I tried to re-mem-ber everything you taught me so well.
I had to de-cide which way to go.
Was I a-lone or in a hunter's dream.
Cause the moment of truth was here and now.
I felt his touch I felt his guiding hand.
The buck was mine forever more!!
Oh Fred Bear
Walk with me down the trails again.
Take me back, back where I be-long.
Fred Bear
I'm glad to have you at my side my friend
and I'll join you in the big hunt before too long
before too long.
We're not alone when we're in the great outdoors
We got his spirit We got his soul
He will guide our steps and our arrows home
The restless spirit still roams
Oh Fred Bear
Walk with me down the trails again.
Take me back, back where I be-long.
Fred Bear
I'm glad to have you at my side my friend
and I'll join you in the big hunt before too long
before too long.
ssmag